Collections Specialist/Patient Account Collector (ID#008)


Post Date: 06/20/2017 Job ID: JN -062017-8941

SRG Commercial staffing offers the industry flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services in the commercial, clinical, manufacturing, medical and scientific fields. Through our innovative approach and proprietary database of over one million professionals, SRG offers ready access to the talents that drive today's rapid paced and competitive landscape. Additionally, SRG has a proven track record of placing cross-functional roles such as Information Technology, Accounting and Finance, Engineering, Life Sciences, Professional and Government Services to our diverse client portfolio. For more opportunities or information go to

Collector, Collections Specialist, Account Representative, Collection Agent, Patient Account Representative, Collections Representative
  • Actual Title: Patient Account Collector
  • Location: Lakeland, FL
  • Industry: Healthcare

Job Scope: Responsible for the collection of assigned accounts and secures payment according to our guidelines and in compliance with the Fair Debt Collections Practices Act (FDCPA). Provides thorough, efficient and accurate account updates on computer files for each call made or received. Serves the customers of the Patient Account Center by making outbound telephone calls/receive inbound telephone calls with a focus on call quality, FDCPA adherence, call flow and final disposition of the accounts assigned.

Job Duties:
  • Receives payment and ensures proper posting to appropriate customer s accounts
  • Locates and monitors overdue accounts using the billing system
  • Records information about financial status of customers and the status of collections efforts
  • Notifies customers of delinquent accounts with the attempt of collecting outstanding amounts
  • Arranges for debt repayment or establishes a repayment schedule based on the customer s financial situation
  • Negotiates credit extension when necessary
  • Records/updates patient personal accounts where necessary with contact information
  • Completes a Skip Trace on customers that are not responding to collection efforts
  • Confer with customers to determine reasons for overdue payments and review the terms of sales, service and financial obligations
  • Forwards delinquent accounts too collections department or legal when customers fail to respond to collection efforts
  • Complies with applicable laws and regulations; including but not limited to HIPAA
  • Performs diligence in securing all company information, including but not limited to company and patient information
Salary: $11.00-$13.00 an hour
Education / Experience/Certifications, License, Registrations
  • High School Diploma or GED equivalent
  • Collections experience in Healthcare Industry preferred
  • MUST have at least 1 full year of collections experience, must be somewhat recent (1 year exp 6 years ago too far out)
  • Knowledge of FDCPA regulations preferred
  • FDCPA Certification preferred
Employment Type: Contract with Permanent consideration

Must Haves:
  • Background in Customer Service
  • Candidate must be articulate and professional
  • Background in Billing and Collections
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