Customer Service Representative

Orlando, FL 32819 | Work from home flexibility

Posted: 09/27/2024 Employment Type: Contract Division: Life Sciences Job Number: JN -092024-19680 State: Florida

Job Description

Customer Service Representative

Exciting opportunity with multiple openings!

Job Scope:
The purpose of the Customer Service Representative (CSR) is to meet or exceed the customer s expectations by assessing our customer s needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.) The CSR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services

Title: Customer Service Representative
Planned Start Date: 10/14/2024
Industry: Specialty Pharmacy Care
Work Location: Orlando, FL (Work Onsite Required)
Pay: Up to $18.00hr Pay

Shift Options:
M-F 8am-5pm (1 hour lunch)
M-F 10am-7pm (1 hour lunch)
M-F 11am-8pm (1 hour lunch)

Training Work Hours: 10/14-10/28 - M-F 9am-5pm
Length of assignment: Temp to hire. If performance & attendance are met, perm role could be offered.


Preferred experience: Healthcare & insurance experience

Job Description:
The purpose of the Customer Service Representative (CSR) is to meet or exceed the customer s expectations by assessing our customer s needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.) The CSR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services

Major duties and responsibilities that are critical and necessary for this position and its overall objective:

  • Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated.
  • Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate.
  • Enroll new customers to Patient Services.
  • Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician s offices, pharmacies, and other external entities to ensure patient s needs are being met.
Job Skills Requirements:
  • Pharmacy background/call center or MD office experience preferred
  • Excellent verbal communication skills and grammar
  • Computer literacy/competence
Education and Experience Requirements:
  • Minimum High School Diploma
  • Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
  • Experience working in a health care/pharmaceutical industry environment
  • Understanding of challenges associated with patients medical condition
  • Accustomed to working in high call volume environment.

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

EOE/AOE

Apply Online
Apply with LinkedIn

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Orlando, FL

Explore exciting job opportunities in the vibrant city of Orlando, Florida! Known for its endless sunshine, world-famous theme parks including Walt Disney World and Universal Studios, a thriving arts scene with galleries like the Orlando Museum of Art, and a variety of recreational activities such as Lake Eola Park and the iconic Lake Eola swan boats, Orlando is a hub of innovation and creativity. With a booming economy and diverse job market, this city offers growth potential and a unique lifestyle that blends southern charm with modern amenities. Discover your next career move in Orlando and be part of a dynamic community that celebrates diversity and opportunity. Dive into our job listings today and kickstart your professional journey in the heart of the Sunshine State!