Customer Service Specialist (ID#005)

North Wales, Pennsylvania

Post Date: 07/11/2017 Job ID: JN -062017-8939


Job Title: Customer Service Specialist
Location: North Wales
Shift: Day Shift
Pay Range - $14hr - $18hr

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Job Details;
With minimal guidance, this candidate will perform administrative and procedural roles related to product orders. This individual must work with minimal supervision, in accordance with established procedures/work instructions and reports directly to the Customer Service Associate Director.

Duties and Responsibilities:
Enter orders not placed through electronic order services

Ensure lot level or supply allocation is managed for internal teams or customer requirement

Proof and approve class II orders manually entered

Proof and approve orders in a workflow that are greater than $150,000.

Attach fax images to orders in system (i.e. Oracle.)

Communiate order confirm with customers

Track shipments

Create reports that accurately convey all information required by customers on product availability or shipping information
Create electronic orders report: format, review for special request and distribute
Other duties as assigned or as business needs require.
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