Customer Support Representative (ID#004)

ORLANDO, Florida

Post Date: 06/26/2017 Job ID: JN -062017-8955
Customer Service Specialist
SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the federal contracting industry, featuring a cutting edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.
Client Service, Customer Service Specialist, Customer Service Rep, Customer Service Representative, Inventory Assistant, Administrative Assistant, Billing Assistant, Purchasing Assistant, Purchasing Coordinator.
  • Title: Customer Experience Specialist
  • Location: Orlando, FL
  • Salary: $16.00-17.00 hour
  • Employment Type: Hourly / Contract with potential hire
  • Growth Potential: This customer is known for promotion from within and encourages it.
  • Education: HS Diploma/GED-(higher education preferred)
Job Scope: The Customer Experience Specialist acts as the primary point of contact and Subject Matter Expert for Invoice questions and resolution, credit requests, rejected loads, and customer and coordinator training. They also assist accounts designated as high impact accounts. They act as an internal help desk for the call center team members and lead and direct the team in the absence of the Team Leads. This role serves as contact for Seibel requests, and VOC Mailbox and involves the ability to interpret the customers needs and follow through to resolution. This role requires a high level of expertise relating to customers in a consultative capacity to proactively seek the best customer experience. Secondarily, this role serves as backup to the CCC Coordinators when call volume is high and will take escalated calls from customers. Supports all assigned strategic special projects in specified time frame.
Duties:
  • Minimum of 6 months in a Customer Care Center preferred
  • Quality scores of 95% or higher preferred
  • Above Target Error rate or better preferred
  • Excellent attendance and demonstrated professionalism
  • Effective communication/presentation skills including excellent grammar as demonstrated in verbal and written communication
  • Superior analytical abilities, self-motivated and able to work independently, detail oriented, excellent communication skills, good data management skills
About the company: This company is an international company dealing in container sharing/pooling services, serving customers in a range of industrial and retail supply chains. This company offers wooden and plastic materials, small displays, crates and IBC containers.


EOE/ADA

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