Service Desk Technician Secret Clearance Required, $45k (ID#015)

Eglin AFB, Florida

Post Date: 07/07/2017 Job ID: JN -072017-8990
Service Desk Technician (ID#015)
US DoD SECRET CLEARANCE REQUIRED

This position is located at Eglin Air Force Base, FL and supports the Joint Strike Fighter (JSF) program based in Crystal City, VA. Ideal candidates will have direct related experience supporting Help Desk Tier 1 and Tier 2 operations, preferably supporting a large-scale government customer. Primary responsibility (75%) will be to answer inbound calls to the Service Desk, and create/work tickets. The selected candidate should have:
  • Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone
  • Demonstrated experience with Remedy/Helpdesk management systems
  • Strong IT problem solving/troubleshooting experience
  • Experience with remote management tools
  • Knowledge of Blackberry basics
  • Demonstrated experience with Active Directory
  • Network Basics
  • VPN Basics
  • Good communication and presentation skills
  • Ability to listen, understand and translate client requirements
  • Must be knowledgeable in best practices and IT methodologies
  • Must understand business processes and have the ability to thoroughly understand the technology to address client s requirements

Desired:
  • Familiarity with SharePoint
  • Working knowledge of html
  • Experience with advanced Microsoft Office features (Excel functions; Access queries; etc.)
Qualifications
  • Associates degree with 4 years of experience.
  • An IAT Level I certification is required.
    • Either a CompTIA A+ or Network+ certification is required.
  • The minimum of a Secret level security clearance is required.

Primary Location

: United States- Florida - Eglin AFB

Travel

: No

EOE/ADA
#Dice
#Clearance
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