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Accounts Solutions Representative I 0589

Walkersville, MD

Posted: 09/10/2020 Job Number: JN -092020-12000

Job Description

Accounts Solutions Representative I

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

Environment: A global leader and trusted supplier in the pharma, biotech and specialty ingredients markets. Headquartered in Basel, Switzerland, the company is focused on advanced manufacturing, high-quality control systems, regulatory expertise, and research and development (R&D) capabilities. The company s products and services include active pharmaceutical ingredients (API), stem cell therapies, drinking water sanitizers, vitamin B compounds, organic personal care ingredients, industrial preservatives and microbial control solution to combat viruses, bacteria and other dangerous pathogens.

Title: Accounts Solutions Representative I
Location: Walkersville, MD
Industry: Pharmaceutical
Hours: Mon - Fri 8:00AM and 5:00PM
Salary: $14 hour paid weekly (Benefits Available)
Employment Type: Long Term Contract (Possible Extension)

Position Summary:
Process and verify the accuracy of credits from customer received from scientific support, customers and accounting
Keep track of incoming orders coming into the order box and reassign to customer service
Assist with organizing step by step instructions that describe how to perform a routing activity.
Initiates required action for response to customer service requests for order changes, including maintenance of order and communicates changes to the appropriate personnel / departments.
Serves as communication link between customers and sales team to assure customer s needs are met.
Initiate meetings to resolve customer issues due to order delay, backorders, returns, etc. with the appropriate teams i.e. Product Management, Quality Managers, Transportation, Warehousing, etc.
Overtime may be required occasionally with prior approval from CS Manager



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