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Accounts Solutions Representative

Walkersville, MD

Posted: 09/10/2020 Job Number: JN -092020-11999

Job Description

Accounts Solutions Representative I

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

Environment: A global leader and trusted supplier in the pharma, biotech and specialty ingredients markets. Headquartered in Basel, Switzerland, the company is focused on advanced manufacturing, high-quality control systems, regulatory expertise, and research and development (R&D) capabilities. The company s products and services include active pharmaceutical ingredients (API), stem cell therapies, drinking water sanitizers, vitamin B compounds, organic personal care ingredients, industrial preservatives and microbial control solution to combat viruses, bacteria and other dangerous pathogens.

Title: Accounts Solutions Representative I
Location: Walkersville, MD
Industry: Pharmaceutical
Hours: Mon - Fri 8:30AM and 5:30PM
Salary: $14 hour paid weekly (Benefits Available)
Employment Type: Long Term Contract (Possible Extension)

Position Summary:
Process and verify the accuracy of orders from customer received by email, telephone, EDI or other with attention to detail and accuracy for accounts as assigned.
Initiates required action for response to customer service requests for order changes, including maintenance of order and communicates changes to the appropriate personnel / departments.
Ensures and provides quality service to both internal and external customers. Builds and maintains ongoing relationships with customers.
Serves as communication link between customers and sales team to assure customer s needs are met.
Initiate meetings to resolve customer issues due to order delay, backorders, returns, etc. with the appropriate teams i.e. Product Management, Quality Managers, Transportation, Warehousing, etc.
Responsible for the timely resolution and communication to a variety of customer complaints and issues including the implementation of corrective action plans relating to customer service working with the Complaints Specialist.
Maintains SAP master data by updating account information. Provide back up support to team for support or when out of the office due to vacation, travel or sick.
Overtime may be required occasionally with prior approval from CS ManagerEOE/ADA



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