Customer Relationship Management Specialist

Parsipanny, NJ

Posted: 09/02/2020 Job Number: JN -092020-11928

Job Description

Job Title: Customer Relationship Management Project Manager
Location: Parsippany, NJ
Work Hours: MON-FRI 8AM - 5PM
Salary: Based on Experience (Paid weekly)
Job Status: Long Term Contract

The CRM Project Manager develops and manages multichannel project plans and is responsible for driving the successful delivery of marketing initiatives, including email, banner ads, websites, and other digital channels. The CRM Project Manager is aligned to one or more Company Specialty Brands and works closely with Company Brand Marketers and other key stakeholders throughout the marketing project lifecycles. The CRM Project Manager will report to the CRM Channel Lead as part of the iMCM Center of Excellence - Channel Operations team.

Job Responsibilities:
Provide Project Management responsibilities for CRM assets, including email, SMS, paid media banners ads, and Brand websites.
Oversee deployment of multichannel project plans by orchestrating key activities, timelines, and internal and external stakeholders to enable efficient execution.
Ensures projects hit project milestones on time and escalates to proper stakeholders as needed.
Solid understanding of project management methodology including the ability to troubleshoot project roadblocks and proactively seeks solutions to meet deadlines.
Partner with Marketing teams to deploy assets to our target audiences across healthcare professionals and consumers/patients.
Comfort collaborating with multi-disciplinary teams which may include brand agencies, internal teams, technical development and execution partners, MLR, and Brand teams to ensure project deliverables and timelines are kept in-sync with the plan.
Develop and maintain integrated project plans and follow standards and best practices of project management.
Ability to effectively change direction, while remaining organized and following timelines.
Provide feedback to channel leads on process deficiencies and efficiencies to improve asset development timelines.
Report status for owned assets to proper stakeholders including brand marketers, agencies, and execution vendors.
Preferred Qualifications:
Education Required: Undergraduate BA/BS degree in applicable discipline
Experience Required: 3+ years experience with digital and non-digital project management, particularly emails, banners, and websites
2+ years experience in a corporate advertising or advertising agency setting preferred
Experience in the healthcare or pharmaceutical industry preferred
Experience in digital tactic execution
Proficiency with:
o Microsoft Office (Outlook, Excel, Word, PowerPoint)
o MLR Submission System (Veeva, Zync, etc.)
o Project Management tool (Workfront, Wrike, Microsoft Project, etc.)

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