Customer Service Rep

Overland Park, KS

Posted: 06/05/2019 Job Number: JN -062019-10832
Customer Service Representative (Specialty Pharmacy):

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.
  • Title: Customer Service Representative
  • Location: Overland Park, KS
  • Industry: Specialty Pharmacy
  • Hours: Monday-Friday; 8:30 am 5:00 pm or 11:30 am - 8:00 pm
  • Salary: $17.00 hour paid weekly with benefits options
  • Employment Type: Long Term Contract
Environment: This customer centric, fast paced, company uses integrated therapy specific care management from enrollment to adherence to simplify patient access outcomes in a call center environment. Isn t this the type of company you want to work for?

Job Scope:
  • Provide information about the services that are offered by Patient Services.
  • Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated.
  • Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate.
  • Enroll new customers to Patient Services.
  • Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials) for our customers by contacting physician s offices, pharmacies, and other external entities to ensure patient s needs are being met.

Skills Needed:
  • High School Diploma
  • Previous work experience in Specialty Pharmacy or Customer Service
  • Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and customer service skills.
  • Strong ability to multi-task and strong time management skills
  • Ability to function in a high-volume, fast-paced environment
  • Dependable and strong work ethic
  • Ability to accept and implement feedback and coaching
  • Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
  • Understanding of challenges associated with patients medical condition

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