Customer Service Representative

Orlando, FL

Posted: 05/16/2019 Job Number: JN -052019-10768
Customer Service Representative (Specialty Care):

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.
  • Title: Customer Service Representative (Specialty Care)
  • Location: Orlando, FL
  • Industry: Specialist Care
  • Hours: Monday-Friday; 11:00 am 8:00 pm
  • Salary: $14.00 hour paid weekly with benefits options
  • Employment Type: Long Term Contract
Environment: This customer centric, fast paced, company uses integrated therapy specific care management from enrollment to adherence to simplify patient access outcomes in a call center environment. Isn t this the type of company you want to work for?

Job Scope:
  • Perform the benefit investigation phone calls to insurance companies
  • Respond to incoming calls from current patients and prescribers offices, as primary representative, to process requests while building trusted and enduring customer relationships that yield loyalty
  • Ensure that callers needs are met, address questions and concerns and escalate issues involving complex matters to immediate supervisor as appropriate
  • Document case activity, communications and correspondence in computer system to ensure completeness and accuracy of patient contact records
  • Ensure that work activities are conducted in compliance with company requirements and the organization s defined standards and procedures, and in a manner that provides the best available level of service and quality
Skills Needed:
  • High School Diploma, Associate s or Bachelor s Degree
  • Previous work experience in Specialty Pharmacy or Managed Care
  • Professional level knowledge of customer care processes and telephone skills
  • Demonstrated strong written and verbal communication skills
  • Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics
EOE/ADA

Customer Service Representative, Customer Service Rep, Call Center Representative, Call Center Rep, Specialty Care, Pharmacy, Managed Care, Call Center, Benefit Investigations
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