Customer Service Specialist

Sarasota, FL

Posted: 04/09/2019 Industry: CSR Job Number: JN -042019-10620
Customer Service Specialist

We are currently hiring several Customer Service/Support Specialists for temp-to-hire positions in Sarasota, FL. This role serves customers of the Support Center (patients, referral sources, and employees) by performing tasks related to patient care and third-party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing, and care-related information and processing. In this position, you will be the first line of contact with new customers.

Location: Sarasota, FL
Industry: Medical/Healthcare
Employment Type: Temp-to-Hire
Salary: $13-15/hour depending on education and experience

Qualifications:
  • High school diploma or GED equivalent
  • Candidates must be able to pass a drug and background check
  • 2-5+ years of customer service experience
  • Experience with medical equipment/administrative record management and/or healthcare is strongly preferred
  • Excellent phone etiquette; Strong sense of urgency and responsiveness to customers
  • Experience with Excel spreadsheets is a must
  • Must be able to work in a fast-paced, high-stress environment
  • Ability to work independently and as part of a team; flexibility and able to multitask and adapt in a fast-faced environment

Job Duties:
  • Handle incoming requests for various medical services and products
  • Transmit purchase orders and affiliated documents
  • Respond to incoming calls and communicate with customers and be responsive to customer requests
  • Communicate effectively with location employees, patients and referral sources both verbally and in writing to ensure questions and concerns are processed in a timely manner
  • Performs other duties as required or assigned

About Us: SRG offers the industry flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services in the commercial, clinical, manufacturing, medical and scientific fields. Through our innovative approach and proprietary database of over one million professionals, SRG offers ready access to the talents that drive today's rapid paced and competitive landscape. Additionally, SRG has a proven track record of placing cross-functional roles such as Information Technology, Accounting and Finance, Engineering, Life Sciences, Professional and Government Services to our diverse client portfolio. For more opportunities or information go to http://srg-us.com.

EOE/ADA

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