Field Engineer (Hardware/Break Fix) - Oahu, HI

Oahu, HI

Posted: 11/20/2019 Job Number: JN -112019-11237

Job Description

Field Engineer (Hardware/Break Fix) TS/SCI with FS Poly

We have an immediate need for several Field Engineers (Hardware/ Break Fix) with an active TS/SCI clearance and CI Poly. Must have experience with SGI Hardware or HPE Hardware, heavy Linux, and HW break fix. Will be working closely with customers, monitoring systems, and accounting for any interruptions.

Location: Oahu, HI
Industry: Defense
Employment Type: Direct Hire
Salary: Dependent on experience, education, and certifications

Enterprise Hardware Repair Field Engineer

Key Responsibilities
  • Respond to technical service hardware repair requests on enterprise-level servers, PC and laptop computers, storage sub-systems and drives and networking devices at client locations in the area.
  • Installs, maintains, troubleshoots and repairs/replaces hardware components on a variety of equipment which may include enterprise servers, mainframe, networking, storage-subsystems and drives, telecommunications equipment, high-end document processing equipment, peripherals and PCs.
  • Provides deskside support including software, hardware and networking support for desktops, laptops and servers.
  • Ensures a high level of customer satisfaction and takes responsibility for additional follow-up, testing and troubleshooting services or problem escalation.
  • Maintains professionalism in actions, demeanor and dress.

Technical and Behavioral Skills
  • High school diploma or GED required. Background investigation and drug screen required.
  • Active Top Secret / SCI clearance with Full Scope polygraph mandatory
  • Must have valid driver s license and reliable vehicle with appropriate insurance.
  • 2+ years of experience in an enterprise field service support role providing break/fix hardware repair for a variety of vendor server, mass storage, desktop, core legacy and networking devices.
  • Ability to troubleshoot and repair enterprise-level software, hardware and operating system issues. Must be knowledgeable on various Microsoft operating systems and desktop applications.
  • Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers. Excellent problem-solving skills.
  • A+ certification required. HPE, Cisco, Dell and EMC certifications are highly desired
About Us: SRG Government Services (SRG) is a leading provider of information technology, training, engineering, accounting and intelligence analytical services for agencies in the intelligence, defense, homeland security, cyber security, and federal civilian markets. SRG utilizes an innovative approach to identify and qualify talent that is unique to the federal contracting industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

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