Help Desk Administrator

Aberdeen Proving Ground, MD

Posted: 12/28/2018 Job Number: JN -122018-10354

Help Desk Administrator
Title: Help Desk Administrator
Location: Aberdeen, MD
Industry: Department of Defense

Job Duties:
Provide Tier 1 help desk support to CERDEC personnel. Support includes, but is not limited to: identifying, troubleshooting, resolving, and escalating issues with multiple operating systems to include, but not limited to: computer imaging, profile creation, application installation, computer hardware/software upgrades, and websites.
Provide Tier 1 help desk support to printers. Support includes, but is not limited to: identifying, troubleshooting, resolving, and escalating issues with printer maintenance, connectivity issues, and initial set up.
Provide Tier 1 help desk support to CERDEC mobile equipment. Support includes, but is not limited to: identifying, troubleshooting, resolving and escalating issues, account creations, and application troubleshooting.
Provide alternate Information Management Officer (IMO) support to include, but not limited to: NIPR/SIPR account creation and deletion, hardware and software installation, hardware recommendations and purchase requests, and workstation and mobile device setup and support.
Provide alternate IMO support to include, but not limited to: attend RNEC meetings; Change Advisory Board (CAB) council meetings, IMO council meetings, ATHOC meetings that require CERDEC presence.
Provide alternate IMO support to include, but not limited: to act as Defense Enterprise Provisioning Online (DEPO) back up. Manage CERDEC email accounts, create mailboxes, and create distribution lists.
Provides alternate DREN system administrator support to include, but not limited to: troubleshooting/patching DREN systems and troubleshoots network issues.
Track requests for support and document findings.
Submit remedy tickets to the RNEC.
Warranty replace or identify for purchase hardware replacements for any parts that are out of warranty.
Provide backup support for VTC capabilities to include connection setup and troubleshooting support.
Monitor, claim, update, and complete customer requests through the CIO Portal ticketing system by gathering information, conducting research, and corresponding with customers as required. Convert Portal tickets to remedy when RNEC/Army Enterprise Service Desk escalation is required.

Salary:
60-68K
Employment Type:
Permanent
Requirements:
IAT Level 2 (required upon start)
Security + CE (required upon start)
MCSA* Windows 10 (70-697) for Desktop administration (required upon start)
Citizenship/Security Requirements:
Candidate must be a U.S. Citizen
Desired: Active Secret or Top-Secret clearance

EOE/ADA

SRG Government Services is a leading provider of information technology, training, engineering, accounting and intelligence analytical services for agencies in the intelligence, defense, homeland security, cyber security, and federal civilian markets. SRG utilizes an innovative approach to identify and qualify talent that is unique to the federal contracting industry, featuring a cutting edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

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