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Help Desk

Omaha, NE

Posted: 09/04/2020 Job Number: JN -092020-11944

Job Description

IT Help Desk Technician
Location: Omaha, NE
Employment Type: Direct Hire
Industry: Department of Defense
Clearance: Secret (Required active, TS/SCI preferred)

Required Qualifications:
  • Sec+, A+ or equivalent
  • Minimum 2 years of technical expertise
    • Experience with ITIL Service Desk operations
    • Experience with OneNote, SharePoint, Outlook Web Application
    • Thick clients (desktop computers)
    • Thin client (virtual desktops) (VMWare)
    • Networks (client-server)
    • Active Directory
    • Active Roles Server
Responsibilities:
  • Supports operation of the service desk and serves as focal point for customer concerns
  • Determine action to be taken and interact with appropriate support section (i.e. network services, engineering, applications development, etc.) to restore service and/or identify and correct core problem.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.
  • Participates in projects and provides resolution and feedback based on analysis.
  • Provide feedback, updates and status to users on their requests for assistance.
  • Assist in developing, maintaining, and updating IT documents for use by service desk personnel and end-user guides.
  • Use Remedy ticketing system or other software tools to track work as required
  • Support DoD customers in a demanding environment
EOE/ADA
#clearance
Keyword Searchstring: Information Technology, IT, help desk, tier I, Technician, specialist, administrator, engineer, 25B

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