Operation Technician III


Posted: 08/08/2019 Job Number: JN -082019-11027
Operation Technician III

Title: Operation Technician III
Location: WFH / Colorado Springs, CO
Industry: Department of Defense

In a 24x7 Network operating center (NOC) environment, Operations Technician 3 will monitor, troubleshoot, and resolve network incidents on a fiber optics communications network to ensure near 100 availability of all system. The position services as the first point of contact for network outages. A qualified candidate will identify, document, troubleshoot, track, and resolve network incidents and standing outages. Operations technician is expected to follow standard operating procedures (SOP) to report incidents in a timely manner.

Job Duties:
  • Responsible for active network monitoring including incident detection, fault isolation, fault management, and fault resolution
  • Provide first level troubleshooting and incident resolution of network issues and provide timely reporting and escalation of incidents in accordance with SOP
  • Using ticketing system, properly and accurately document on-going issues in accordance with incident tracking procedures. It include understand and acting according to reporting matrix and incident response requirements
  • Coordinate, de-conflict, and track Authorize Service Interruption (ASI) and ensure proper documentation of customer notification and concurrence.
  • With guidance from implementation team, Operations Technician 3 are expected to create and follow method of procedure (MOP) and execute turn-up of specified systems
  • Bachelor's degree in a relevant technical discipline with a minimum of 1 year of overall related experience; additional years of directly applicable experience may be accepted in lieu of a degree
  • Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE, CISSP or equivalent) prior to start date
  • Ability to work in a 24/7 operation
  • Experience with one or more of the following: alarm surveillance, fault management, fault isolation, or performance management
  • Experience with one or more of the following technologies: routers, switches, crypto devices, routing, Juniper, DWDM (6500, RLS, 9600)
  • General understanding of network topologies and the ability to understand the signal flow of network architecture
  • The preferred candidate will have specific experience with network monitoring tools such as NetCool, NeuralStar, HP Openview, or OneControl
  • Preferred candidate will have firsthand experience of opening and tracking tickets in Remedy Ticket Systems
  • Preferred candidate will have a demonstrable understanding of DWDM and IP principles
  • Hold an active TS/SCI security clearance

Employment Type: Direct Placement

Keyword search string: Engineer, clearance, TS/SCI, routers, crypto devices, alarm surveillance, DOD, Network operating center


SRG Government Services is a leading provider of information technology, training, engineering, accounting and intelligence analytical services for agencies in the intelligence, defense, homeland security, cyber security, and federal civilian markets. SRG utilizes an innovative approach to identify and qualify talent that is unique to the federal contracting industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

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