Operation Technician III

REMOTE, CO

Posted: 08/08/2019 Job Number: JN -082019-11028
Operation Technician III

Title: Operation Technician III
Location: WFH / Colorado Springs, CO
Industry: Department of Defense



Individual will perform network monitoring and troubleshooting in a 24X7X365 Network Operations Center (NOC). Work location is San Antonio/Colorado Springs.


Job Duties:
  • Individual will perform network monitoring and troubleshooting in a 24X7X365 Network Operations Center (NOC). Work location is San Antonio/Colorado Springs.
  • Utilize knowledge and experience to identify, troubleshoot, and resolve simple and complex problems quickly and effectively.
  • Make use of trouble ticketing system to and document outages.
  • Coordinate and track RMA requests, to obtain RMA authorization requests and completion of RMA submittal forms
  • Understand and utilize documented procedures to perform assigned duties.
  • Perform rekey of crypto equipment and assist field technicians in the rekey and troubleshooting of crypto equipment.
  • Complete required forms and documentation to sustain operations.
  • Work independently and as a team member.
  • Possess knowledge of Wide Area Network security requirements and techniques for protecting computer systems/networks from viruses, data tampering, and unauthorized system entry
  • Have familiarity of long haul communications equipment such as SONET, ATM, fiber optical multiplexers and DWDM and understanding of LAN/WAN software/hardware technical support; familiarity with optical and IP products, particularly Ciena optical and Cisco IP routing and Juniper devices
  • Assist technical subject matter expert to support day-to-day network issues and new network commissioning, configuration, testing and implementation.
  • Provide data to support daily and monthly customer reports, incident reports, and ticket audits
  • Review and interpret input from several monitoring tools and determines course of action to resolve network issues and outages
  • Perform other duties as assigned.
  • Estimated 15% of time is travel; however, the amount of travel is dependent on the current mission requirement and operations environment.
Requirements:
  • Experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems desirable
  • Familiarity with various vendor platforms for optical networks Ciena, Cisco, Juniper
  • Four or more years of experience in a client-server environment required
  • Experience in Microsoft products to include Active Directory, SQL Server 05/08, Windows Server 03/08, Office SharePoint Server or Windows SharePoint Services Windows Server Update Services (SMS), and Exchange and 2007.
  • Demonstrated advanced hardware and software troubleshooting skills.
  • Prior NOC experience desired.
  • Previous experience with Government networks and customers.
  • Ability to interface in a professional manner with management and customer.
  • Ability to work in a high stress environment, collaborate very closely with peers, strong communication skills.
  • Associate degree in Engineering, Electronics, Software, or Networks
  • MCSE, CCNA, Security+ desired
  • Top Secret clearance mandatory and current SCI mandatory

Employment Type: Direct Placement

Keyword search string: Engineer, clearance, TS/SCI, routers, fiber-optic, LAN/WAN software/hardware, troubleshooting, Network operating center

EOE/ADA
#clearance


SRG Government Services is a leading provider of information technology, training, engineering, accounting and intelligence analytical services for agencies in the intelligence, defense, homeland security, cyber security, and federal civilian markets. SRG utilizes an innovative approach to identify and qualify talent that is unique to the federal contracting industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

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