PC Maintenance Technician

Huntsville, AL

Posted: 06/04/2020 Job Number: JN -062020-11668

Job Description

Title: PC Maintenance Technician (Secret Clearance Required)
Location: Huntsville, AL
Type: Direct Hire
Responsibilities:
  • Candidate will be responsible for performing tasks which require touching the desktop.
  • Given that this position physically interfaces with the customer, a professional, courteous demeanor is required in all circumstances. .
  • Must demonstrate the ability to work well with a minimal amount of supervision.
  • Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment.
  • Must provide a high level of interfacing with co-workers and communicate effectively with the clients, IT personnel and management.
  • Provide professional and personal assistance to clients in answering inquiries, locating information and analyzing technical requirements at a moment s notice, sometimes in very stressful situations.
  • Provide desk-side information technology support to U.S. Army war-fighter customers/users at a military installation.
  • Configure and install PCs, network printing devices, peripherals and software, including physical attachment of equipment to network.
  • Install and maintain peripheral equipment such as printers, modems, scanners, etc.
  • Familiarity and expertise in various operating systems (Windows 10, Windows 7, etc.).
  • Familiarity and expertise in mobile devices (blackberries, Apple IOS, Android, etc.).
  • Familiarity and expertise in business applications such as Microsoft Office and Adobe products and/or customer-defined/Army application suites.
  • Install, configure and maintain network applications and application distribution systems.
  • Ensure system security in compliance with customer policy including virus protection.
  • Implement and maintain network standards and guidelines. Utilize tools sets such as Symantec Ghost, Active Directory, Remote Desktop, etc.
  • Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware.
  • Awareness of Army compliance requirements, such as AR 25-2, Security Technical Information Guidelines, and RMF process.
  • Update systems with IAVA updates and anti-virus updates.
  • Candidate will at times be responsible for training junior technicians in troubleshooting/repair/maintenance of PC hardware, troubleshooting/installing software on PCs, and use and maintenance of PC operating systems.

Required:
  • CompTIA Security+ CE certification.
  • 4 or more years desktop support experience, customer service skills.
  • An additional related computing environment (desktop OS) certification must be obtained within the first 30 days if candidate does not already possess; examples: MCITP (Enterprise Desktop Support Technician), A+, MCDST, MCP or HDI Desktop Support Technician.

SRG Government Services is a leading provider of information technology, training, engineering, accounting and intelligence analytical services for agencies in the intelligence, defense, homeland security, cyber security, and federal civilian markets. SRG utilizes an innovative approach to identify and qualify talent that is unique to the federal contracting industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

EOE/ADA
#clearance
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