PC Support Manager

Huntsville, AL

Posted: 04/09/2020 Job Number: JN -042020-11551

Job Description

PC Support Manager

Location: Huntsville, AL (Redstone Arsenal)
Industry: Department of Defense
Employment Type: Direct Hire
Clearance: Active Secret required


Summary:


Provide direct customer service and technical support to users as required via phone, e-mail, on-line systems and in person. Provide professional and personal assistance to clients in answering inquiries, locating information and analyzing technical requirements at a moment s notice, sometimes in very stressful situations. Serve as a liaison with organization leadership for technology-related issues, guidance and questions. Provide desk-side information technology support to U.S. Army war-fighter customers/users at a military installation.

Job Duties:
  • Physically interface with the customer while maintaining a professional, courteous demeanor.
  • Must be decisive, conscientious and interact well in a team environment or training capacity.
  • Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment.
  • Must provide a high level of interfacing with co-workers and communicate effectively with the clients, IT personnel and management.
  • Serves as liaison with PEO and PMO leadership.
  • Candidate serves as a leader, providing guidance and coaching/training resources to improve customer support techniques.
  • Candidate will plan and implement projects such as migrations, upgrades, and implementation of new technologies. Candidate should be able to resolve most complicated technical issues, rarely needing advice from a higher-level technician.

Qualifications:
  • Candidate is desired to have 6 years of relevant experience OR 4 years of relevant experience and an Associate degree in a Technical Discipline or related field.
  • Candidate must have a Security+ certification.
  • An additional related computing environment (desktop OS) certification must be obtained within the first 30 days if candidate does not already possess; examples: MCITP (Enterprise Desktop Support Technician), A+, MCDST, MCP or HDI Desktop Support Technician.
  • Active Secret Security Clearance

SRG Government Services (SRG) is a leading provider of information technology, training, engineering, accounting and intelligence analytical services for agencies in the intelligence, defense, homeland security, cyber security, and federal civilian markets. SRG utilizes an innovative approach to identify and qualify talent that is unique to the federal contracting industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.


EOE/ADA
#clearance
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