QA Specialist

miami, FL

Posted: 09/27/2019 Job Number: JN -092019-11137

QA Specialist

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

Overview

Perform all activities related to investigation of customer complaints, process return samples for credit and reconcile call center complaints. Ensure on-time closure of complaint records and tasks associated with data requests from other departments. Identify critical complaints and prioritize these investigations to meet reporting requirements. Monitor complaint activity for trends and conduct trend investigations as appropriate. Generate and report metrics for monthly Council meetings, quarterly status meetings and annual product reviews. Participate and support in all team activities and projects as assigned.

12 Month Contract position
30/h
M-F 8-5

Responsibilities

  • Initiate, investigate, summarize and close complaint records for products using the TrackWise System.
  • Interact with individuals internally and externally to obtain information required for completion of complaint investigations.
  • Drive on-time closure of all complaint records and related tasks.
  • Identify critical complaints and complete investigations within required time period.
  • Generate and report complaint metrics in weekly progress reports and meetings.
  • Summarize complaint data for APR reports
  • Update and draft SOPs as deemed necessary.
  • Comply with all training requirements.
  • Comply with all Company policies and procedures, including safety rules and regulations including cGMPs,FDA regulations and other regulatory requirements.
  • Perform other duties and projects as assigned by the Director.

Qualifications

Competencies:

Education / Experience:
Candidate must have a Science degree, a background in the Pharmaceutical Industry and 3-5 years
experience in the processing customer complaints. Must be computer literate and have good written and
verbal communication skills; data entry experience and familiarity with TrackWise software or
comparable system is a plus. Must be detail-oriented to assure accuracy of completed tasks, and have
the ability to work independently or in a team setting. Must be able to manage multiple tasks at a time
and shift focus from one priority to another seamlessly.
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