Service Delivery Project Manager

San Diego, CA

Posted: 11/03/2020 Job Number: JN -112020-12166

Job Description

Service Delivery Project Manager

Location: San Diego, CA
Employment Type: Direct Hire

Industry: Department of Defense
Clearance: Active Secret Required

Required Qualifications:
  • IAT-II: Security+ required (Operating System Certification CCNP; ITIL v3 Foundations)
  • Ten plus (10+) years of experience with some Project Management and Customer Service skills, along with a general understanding of related technologies
  • Responsible for ensuring the internal processes related to Information Technology (IT) Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability.
  • This role will leverage processes, utilizing information Technology Infrastructure Library (ITIL) best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives
  • Primary areas of responsibility will be the areas of Incident, Problem, Change and Availability Management
  • This role will also ensure that Information Technology has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility and visibility to the organization
Keyword Searchstring: Information Technology, IT, telecommunications, Systems Engineer, Help Desk, Tier I, Tier II, Tier III, CCNA, CCNP, ITIL, MCSA, Network, Administrator, Specialist, Technician, PMP, Implementation, ServiceNow

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