Tier II Support Technician

Clearwater, FL

Posted: 11/18/2019 Job Number: JN -112019-11228

Job Description

Tier II Support Technician

Type: Permanent
Salary: $40k-$50k
Location: Clearwater/Tampa
Industry: Managed Services

  • Triage all issues to correctly determine severity / impact and escalate accordingly
  • Answer basic end user questions without escalation support
  • Advanced Active Directory experienceEngage and involve 3rd party support when necessary
  • Troubleshoot basic Hardware and Software issues without escalation support
  • Explain features and functionality of end user software to provide for a better end user experience
  • Perform basic routing, switching and firewall troubleshooting with guidance from escalation support
  • Troubleshoot and resolve basic connectivity issues (wired or wireless)
  • Identify and remediate viruses
  • Troubleshoot and resolve end user email issues
  • Conduct all user moves, adds, and changes in relation to active directory / email
  • Configure, troubleshoot and resolve end user security / permissions issues relating to file shares
  • Troubleshoot virtualization issues with guidance from escalation support
  • Conduct proactive network / pc maintenance and patching
  • Set up and configure end user PC s
  • Ability to resolve 70% of day-to-day issues and resolve the remaining 30% with escalation support.
  • Unlimited PTO
  • Full Benefits
  • 401k Match
  • Certification Reimbursement
  • Training/Career-pathing


Keywork Searchstring: IT, Information Technology, Computer Science, Systems Administration, Help Desk, PC Technician, Network, ACAS, Office 365, Sonic Walls, Server, Active Directory, A+, Net+, MCSA, MCSE, Security+, CISCO, Tier II, Tier III, VLans, Sonicwall
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