Veritas eDiscovery Plaform Clearwell Engineer/Administrator

Washington DC, DC

Posted: 01/22/2020 Job Number: JN -012020-11337

Job Description

Clearwell Engineer/Administrator

Location: Washington DC
Industry: Department of Defense

Schedule: Monday Friday 8am-5pm
Employment Type: Direct Hire

Salary: Based on experience $100,000-$120,000

SRG is hiring a Veritas eDiscovery Platform Clearwell Engineer/Administrator to join our team supporting a DOD customer. This position will be responsible for ensuring high availability and operation and maintenance of the system. Clearwell is hosted on physical and virtualized Windows Servers and therefore requires a wide range of support tasks, including but not limited to:

  • Perform configurations, maintenance, monitoring, and troubleshooting IAW established policies and procedures in a timely manner.
  • Document configurations change requests through the established change control board.
  • Document and process storage requests, migrations and decommission tasks.
  • Monitor systems alerts/warnings and promptly coordinate logistics, vendor support, and site support for corrective actions and escalations.
  • Prevent data loss or storage system outages by exercising a high level of attention to detail during operation and maintenance activates.
  • Perform daily review and process of tickets related to supported system according to the established service level agreements tracked within the service manager database.
  • Provide initial response, Level 1 and Level 2 escalation for outages.
  • Have a good understanding of scripting languages, such as PowerShell or VBS, to automate routine maintenance tasks, including but not limited to, daily system monitoring, verifying the integrity and availability of all hardware, server resources, and systems.
  • Perform operation and maintenance tasks, including but not limited to, OS patches and EDiscovery Platform (Clearwell) and component upgrades on a regular basis.
  • Research and recommend innovative system design to build effective and efficient processes that meet and grow with the mission, including but not limited to, system architecture design and build.
  • Participate in teleconferences or technical meetings to review, provide education, and support program objectives.
  • Before and/or after core hours work may be required.

Qualification Requirements:
  • Active Top Secret (TS) clearance (and ability to obtain SCI clearance).
  • Bachelor s degree required.
  • Three (3) or more years of Veritas eDiscovery Platform (Clearwell) experience.
  • Experience researching and resolving customer product support complaints and issues.
  • Ability to work independently and in a team environment in order to achieve goals and complete assignments as planned.
  • System administration knowledge of Microsoft Exchange 2010, 2013, and 2016.
  • Experience administrating and supporting Microsoft Windows server 2008/2012 in a large physical and virtual infrastructure.
  • Full understanding of DNS, WINS, DHCP, and LDAP compliant directories.
  • Experience with VMware virtualization administration and tools, VSphere console, and a firm understanding of virtualized infrastructure concepts.
  • Understanding of Disaster recovery and ancillary messaging components.
  • In-depth knowledge of email archival systems messaging systems, system administration and architecture expertise.
  • Strong verbal and written communications skills with the ability to present technical concepts to a large audience.

Preferred Skills:
  • Four (4) or more years of System Engineer/Administrator experience, with Two (2) or more years of previous experience in architect and design of complex high-available systems

SRG Government Services (SRG) is a leading provider of information technology, training, engineering, accounting and intelligence analytical services for agencies in the intelligence, defense, homeland security, cyber security, and federal civilian markets. SRG utilizes an innovative approach to identify and qualify talent that is unique to the federal contracting industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.



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