Warranty Representative

Sarasota, FL

Posted: 04/16/2019 Job Number: JN -042019-10632

Warranty Representative:

Title: Warranty Representative
Location: Sarasota / Lakewood Ranch
Industry: New Home Builder
Employment Type: Direct Hire with lots of growth opportunities. Strong benefits package and opportunity for growth
Benefits: Extremely robust / Great place to work

In this role, you will provide customer service on all warranty repair within the company guidelines.

RESPONSIBILITIES:

  • Communicate and work with the Warranty Coordinator daily to ensure homeowner warranty requests are addressed promptly.

  • Escalate issues to management with complete information/documentation.

  • Acquire an understanding of the Neal warranty procedures and customer satisfaction philosophy.

  • Be able to identify and manage warranty related issues for our homeowners. Diagnostic ability and communication, both verbally and written are required to ensure proper tracking and resolution. This may require lifting, climbing ladders, accessing attics and roofs for inspection, etc.

  • Must be well versed in industry standards, warranty guidelines and successfully communicate our warranty policies to our homeowners.

  • Provide the highest level of customer service and customer satisfaction to our customers using the warranty manual guidelines.

  • You will supervise items that require subcontractor/vendor involvement to repair and or replace. This may include scheduling, follow up and closure of the repair with the sub or vendor.

  • Submit completed work orders with information of all work performed and description of the issue. to be

  • Forward daily work orders to subcontractor/vendor for resolution.

  • Manage and follow up on all scheduled repairs to ensure the customer is satisfied with the completed work.

  • Provide after-hours support for customer reported emergencies via the hotline and security response to all Neal Communities facilities.

  • Provide an as needed maintenance service for facilities, including rented warehouse space.

  • Perform any other duties as directed by management

  • The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills.

QUALIFICATIONS:

  • Knowledge of residential construction.

  • Computer Literacy- MS Word, Excel and Outlook

  • Excellent communication and customer service skills, verbal and written.

  • Attentive, works well under pressure and comfortable of handling multiple tasks

  • Ability to work independently and meet deadlines.

  • Conversational, patient and confident, with a positive attitude.


Keyword search string: Warranty , NewStar , BuildPro , New Home , Builder , Construction , Design , Scheduling , repair

EOE/ADA

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