Call Center Assistant

Call Center Assistant

Salary: $16-17/hr

Industry: Dept. of Defense

Location: Hamilton, NJ

Schedule: M-F 7:45AM -4:30PM

Employment Type: Temp until Nov. 29, 2024, with possible extension into 2025

Requirements:

• High School Diploma or GED required
• Minimum 2 years of customer service experience, preferably in a call center
• Solid, basic PC skills and knowledge of Microsoft Outlook, Word, and Excel
• Excellent written communication skills and attention to detail
• Must be able to multitask between the phone and the computer
• Must be dependable, quick learner, and have reliable transportation
• Fluency in Spanish is a plus
• Must clear a NJ fingerprint background check
• US Citizenship or Perm Residency required

Responsibilities:

• Responsible for providing superior customer service, through in-depth product knowledge, the use of decision-making skills and problem resolution processes.
• Employees are required to learn and maneuver efficiently within the following programs so that customer inquiries and claims may be documented accurately, investigated and trended: NJMVIS Appointment System, NJMVIS Call Center Database, NJMVIS Damage Claims Database, NJMVIS Equipment Database (Hunter Dispatching), NJMVIS Station Attendance, and NJMVIS Expense Reports
• Act as a technical liaison/advisor to the NJMVIS field locations as related to the interpretation and implementation of New Jersey Inspection Laws
• Field incoming calls.
• Accurately and thoroughly document customer inquiries, complaints and claims, including technical and service-related issues.
• Monitor and maintain third floor security.
• Performs other duties as assigned.
• Must maintain strict confidentiality.

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to match professionals rapidly and precisely to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

EEO/AOA

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Keyword Search string: Call Center, Administrative Assistant, Customer Service, Phone Lines,