Call Center Assistant

Hamilton, NJ 08619

Posted: 06/10/2024 Employment Type: Contract Division: Government/DOD Job Number: JN -062024-19073 State: New Jersey

Job Description

Call Center Assistant

Salary: $16-17/hr

Industry: Dept. of Defense

Location: Hamilton, NJ

Schedule: M-F 7:45AM -4:30PM

Employment Type: Temp until Nov. 29, 2024, with possible extension into 2025


  • High School Diploma or GED required
  • Minimum 2 years of customer service experience, preferably in a call center
  • Solid, basic PC skills and knowledge of Microsoft Outlook, Word, and Excel
  • Excellent written communication skills and attention to detail
  • Must be able to multitask between the phone and the computer
  • Must be dependable, quick learner, and have reliable transportation
  • Fluency in Spanish is a plus
  • Must clear a NJ fingerprint background check
  • US Citizenship or Perm Residency required


  • Responsible for providing superior customer service, through in-depth product knowledge, the use of decision-making skills and problem resolution processes.
  • Employees are required to learn and maneuver efficiently within the following programs so that customer inquiries and claims may be documented accurately, investigated and trended: NJMVIS Appointment System, NJMVIS Call Center Database, NJMVIS Damage Claims Database, NJMVIS Equipment Database (Hunter Dispatching), NJMVIS Station Attendance, and NJMVIS Expense Reports
  • Act as a technical liaison/advisor to the NJMVIS field locations as related to the interpretation and implementation of New Jersey Inspection Laws
  • Field incoming calls.
  • Accurately and thoroughly document customer inquiries, complaints and claims, including technical and service-related issues.
  • Monitor and maintain third floor security.
  • Performs other duties as assigned.
  • Must maintain strict confidentiality.

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to match professionals rapidly and precisely to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.



Keyword Search string: Call Center, Administrative Assistant, Customer Service, Phone Lines,

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About Hamilton, NJ

Discover exciting job opportunities in the vibrant area surrounding Hamilton, New Jersey! Nestled in the heart of Mercer County, this charming town offers an ideal blend of suburban tranquility and urban energy. With its close proximity to Princeton University, renowned art galleries like Grounds For Sculpture, and bustling theaters like the George Street Playhouse, Hamilton is brimming with cultural attractions. Not to mention, food enthusiasts can indulge in the region's diverse cuisine scene, from classic diners to trendy bistros. Explore career growth in this thriving community, home to professional sports teams like the Trenton Thunder and scenic parks like Veterans Park. Embrace the enchanting charm of Hamilton, NJ, as you embark on a fulfilling career journey in this inviting locale. Start your job search today and unlock endless possibilities in this dynamic region!