Customer Service Representative

Customer Service Representative
Location: Fort Myers, FL
Industry: Healthcare
Pay: $17 $18/hr.
Schedule: Mon Fri, 8am 5pm
Type: Contract with Potential for Long-Term

Job Summary:
Join our supportive team as a Customer Service Representative helping patients with durable medical equipment and respiratory supplies. You'll handle patient intake, insurance verification, and customer service while working closely with referral sources, billing, and delivery teams.

Key Responsibilities:

• Communicate with patients, referral sources, and coworkers to ensure smooth service
• Verify insurance coverage (Medicare, Medicaid, private plans)
• Process and organize patient files, billing documents, and delivery records
• Assist walk-in customers with equipment needs
• Maintain accurate logs and manage office supplies
• Provide occasional technical support for customers

• High school diploma or GED required
• 1+ year of customer service, medical office, or equipment experience
• Knowledge of medical terminology or billing is a plus
• Strong communication, multitasking, and organizational skills
• Basic computer skills (Outlook, Word, Excel)

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent


EOE/ADA