Calibration Area Manager

Calibration Area Manager
Salary: $120k+ (Based on Experience)
Schedule: Mon-Fri, 8am-5pm
Employment Type: Direct Hire

Responsibilities and Duties:

• Provide strategic direction and hands-on oversight of multiple calibration laboratories, embedded lab operations, and field service teams across a defined geographic area.
• Lead, mentor, and develop a team of Operations Managers, Site Leaders, and Technical Supervisors to meet service delivery goals and support professional development.
• Oversee service delivery for on-site, embedded, and mobile operations to ensure consistency with corporate quality, safety, and customer satisfaction standards.
• Set performance expectations and drive accountability across all labs, ensuring alignment with key performance indicators (KPIs) related to turn-around time, quality, capacity utilization, and financial targets.
• Manage P&L responsibility for the regional operations, including budgeting, forecasting, capital planning, and cost control initiatives.
• Develop and execute strategies to expand service capabilities, geographic reach, and accreditation scope (ISO/IEC 17025, ANSI Z540, etc.) to meet market and customer needs.
• Establish and maintain strong customer relationships through proactive engagement, escalation management, and support of complex technical challenges.
• Partner with Sales, Customer Success, Quality, Ops Excellence and other corporate functions to support strategic initiatives, key customer opportunities, and new market development.
• Serve as a champion for safety, compliance, and process standardization across all service channels.
• Lead regional transformation initiatives such as automation, digitization, and Lean Six Sigma-based process improvement.
• Represent the organization in audits, technical reviews, and customer presentations.
• Support the Vice President of Operations in key initiatives and projects.

• Regularly required to stand, walk and sit for extended periods of time.
• Occasionally required to lift and move items weighing up to 50 lbs.
• Ability to bend, crouch, and reach to access equipment or inventory.
• Ability to travel regularly (~25 40%) within the assigned region

• Work primarily in a laboratory or manufacturing environment at client location and or customer sites.
• Travel may be required to other domestic and possibly international locations.

• Bachelor s degree in Engineering, Physical Sciences, Business, or related field or equivalent experience in a technical service group in a relevant or comparable industry.
• Minimum of 15 years of experience in calibration, metrology, or technical service operations, with 8+ years in management or multi-site leadership roles.
• Demonstrated success managing complex service operations across labs, embedded teams, and field service environments.
• Deep understanding of metrology standards, calibration practices, and quality systems including ISO/IEC 17025 and ANSI Z540.
• Proven experience managing department budgets with strong financial acumen and P&L responsibility.
• Strong leadership, interpersonal, and change management skills.
• Proficiency in operational analytics, continuous improvement tools (e.g., Lean, Six Sigma), and enterprise suites and systems (MSOffice, ERP, CRM, QMS).
• Excellent communication skills with ability to interface with executive leadership, technical teams, and key customers.

• Excellent benefits package Employer paid medical, dental, vision, disability, life insurance, retirement plan, employee funded pre-tax health and tuition reimbursement
• Paid time off with vacation, sick and holidays

EOE/ADA
IND123