Healthcare Customer Service Representative

Healthcare Customer Service Representative

Be the Voice of Care Help Patients Live Healthier Lives!

Title: Customer Service Representative
Location: Nitro, WV
Industry: Healthcare
Salary: $17-19 / hour
Schedule: Monday-Friday 8:30AM-5PM
Employment Type: Contract

Overview:
Step into a role where compassion meets coordination. As a Customer Service Representative, you ll play a key part in ensuring patients and caregivers receive timely, accurate support for home medical equipment and respiratory care services. From intake and insurance verification to coordinating with physicians and resolving questions, you ll be at the heart of helping patients live more comfortably at home. This is a perfect opportunity for someone who thrives in a fast-paced, people-centered environment balancing administrative expertise, clear communication, and a genuine desire to help others.

Responsibilities:

• Communicate with patients, caregivers, and referral sources to resolve questions and provide timely service.
• Verify Medicare, Medicaid, and private insurance coverage for equipment and services.
• Process patient intake paperwork, assemble charts, and prepare billing files.
• Assist with daily office operations: invoices, deposits, supply management, and reporting.
• Provide in-person support for retail/walk-in equipment requests.
• Ensure compliance with all applicable regulations and standards (JCAHO, HIPAA, company policies).
• Prepare documentation (CMNs, SOPs, tracking logs, UPS batch reports, etc.) with accuracy.
• Maintain referral logs and coordinate with outside agencies to resolve customer issues.

• High school diploma or GED required.
• 1+ year of experience in healthcare customer service, billing, or office administration preferred.
• Familiarity with medical equipment, terminology, and billing/reimbursement practices preferred.
• Strong computer skills (Microsoft Outlook, Word, Excel; internet navigation).
• Excellent communication and problem-solving abilities.
• Ability to multi-task, stay organized, and manage confidential information.
• Comfort with occasional lifting (up to 35 lbs.) and assisting with patient equipment.
• Professional, compassionate, and team-oriented mindset.

• Purpose With Impact Help patients live healthier, more comfortable lives at home.
• Every Day is Different Balance patient interaction, administrative coordination, and problem-solving.
• National Strength, Local Care Work with a company that combines national resources with community-focused service.
• Professional Growth Build expertise in healthcare support, insurance coordination, and patient advocacy.
• Supportive Culture Join a mission-driven team committed to patient-first excellence.

Apply today and take the first step toward a meaningful career in patient care support!

SRG4 offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire, and executive search services. SRG4 utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

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