The Staffing Resource Group, Inc
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Customer Service Technician
Posted: 11/12/2025
2025-11-12
2026-01-08
Employment Type:
Direct Hire
Division: Commercial
Job Number: JN -112025-20827
State: Wyoming
Job Description
Customer Service Technician
SRG4 offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire, and executive search services. SRG4 utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.
Bring Comfort Home Help Patients Live Healthier Lives!
Title: Customer Service Technician
Location: Rock Springs, WY (covering 100 mile radius)
Industry: Healthcare
Salary: $18.92-$21 / hr
Schedule: Mon-Fri 8AM-5PM plus on call rotation outside of normal business hours
Employment Type: Permanent / Direct Hire
Overview:
Join a nationally recognized leader in home healthcare services that connects patients with the life-sustaining medical equipment and support they need. As a Customer Service Technician, you ll be the vital link between patients, caregivers, and providers ensuring equipment is delivered, installed, and explained with compassion and precision.
This role blends hands-on technical support (delivery, setup, and light repair of oxygen concentrators, hospital beds, and mobility equipment) with customer service excellence (intake coordination, insurance verification, and physician communication). No two days are the same your work directly impacts the health and comfort of patients across your community.
Responsibilities:
Qualifications:
Why You ll Love This Role:
ADA/EOE
SRG4 offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire, and executive search services. SRG4 utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.
Bring Comfort Home Help Patients Live Healthier Lives!
Title: Customer Service Technician
Location: Rock Springs, WY (covering 100 mile radius)
Industry: Healthcare
Salary: $18.92-$21 / hr
Schedule: Mon-Fri 8AM-5PM plus on call rotation outside of normal business hours
Employment Type: Permanent / Direct Hire
Overview:
Join a nationally recognized leader in home healthcare services that connects patients with the life-sustaining medical equipment and support they need. As a Customer Service Technician, you ll be the vital link between patients, caregivers, and providers ensuring equipment is delivered, installed, and explained with compassion and precision.
This role blends hands-on technical support (delivery, setup, and light repair of oxygen concentrators, hospital beds, and mobility equipment) with customer service excellence (intake coordination, insurance verification, and physician communication). No two days are the same your work directly impacts the health and comfort of patients across your community.
Responsibilities:
- Deliver, set up, and maintain home medical equipment, oxygen systems, and mobility aids.
- Educate patients and caregivers on safe use and care of equipment.
- Coordinate with physicians, hospitals, and referral sources to ensure accuracy of orders.
- Verify insurance coverage and assist with necessary authorizations.
- Complete delivery forms, intake paperwork, and maintain accurate patient files.
- Provide service to walk-in patients and support office operations as needed.
- Participate in on-call rotation for after-hours patient support.
- Safely operate company or personal vehicle for deliveries (mileage reimbursement provided).
Qualifications:
- High school diploma or GED required.
- Valid driver s license with a clean driving record.
- 1+ year of experience in customer service, delivery/setup, or healthcare support preferred.
- Strong computer skills (Microsoft Outlook, Word, Excel) and comfort with intake/order management systems.
- Ability to lift and carry 65 lbs. repeatedly (oxygen tanks, concentrators, beds, wheelchairs).
- Mechanically inclined and able to troubleshoot equipment.
- Excellent communication, organization, and multi-tasking skills.
- Must pass background check and drug screen.
Why You ll Love This Role:
- Purpose-Driven Mission Help patients live healthier, more comfortable lives at home.
- Supportive Team Culture Work alongside healthcare professionals and patient-first teammates.
- National Stability, Local Heart Experience the backing of a nationwide leader while serving your community.
- Growth & Development Build skills across patient care, logistics, and healthcare operations.
- Comprehensive Safety Standards Full training and PPE provided for your protection.
ADA/EOE
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Login to save this search and get notified of similar positions.About Rock Springs, WY
Ready to embark on a new career adventure in Rock Springs, Wyoming? Nestled in the picturesque state of Wyoming, Rock Springs offers job seekers a perfect blend of urban amenities and outdoor recreation opportunities. Known for its stunning landscapes, including the nearby Flaming Gorge National Recreation Area, job seekers in Rock Springs can enjoy hiking, fishing, and camping in their backyard. Don't miss the chance to explore the local art scene at the Community Fine Arts Center or catch a show at the Broadway Theatre. With a thriving economy and a welcoming community, Rock Springs is the ideal place to grow professionally and personally. Discover your next career opportunity in Rock Springs and experience all this charming city has to offer.
For more than 30 years, SRG4 has worked with clients in Fortune 100 corporations, as well as emerging and rapid growth companies, located throughout the United States and globally.
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