Complaint Specialist

Quality Assurance Specialist

• Title: Quality Assurance Specialist
• Location: Miami, FL
• Industry: Pharmaceutical
• Hours: Monday Friday, 8am-5pm
• Salary: $28 and up based on experience
• Employment Type: Up to 12-month contract

• Initiate, investigate, summarize and close complaint records for company products using the TrackWise System.
• Interact with individuals internally and externally to obtain information required for completion of complaint investigations.
• Drive on-time closure of all complaint records and related tasks.
• Identify critical complaints and complete investigations within required time period.
• Summarize complaint data for APR reports
• Update and draft SOPs as deemed necessary.
• Comply with all Company policies and procedures, including safety rules and regulations including cGMPs, FDA regulations and other regulatory requirements.

• Candidate must have a bachelor s degree in scientific discipline
• Experience with Trackwise and JD Edwards required.
• Minimum 3 years experience in the processing customer complaints
• Capable of opening and closing investigations from beginning to end
• Pharmaceutical industry experience is highly preferred, but may consider medical device, food/beverage, consumer products, etc.
• Experience supporting investigations, CAPAs, deviation reports, complaints
• Must be computer literate and have good written and verbal communication

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.
EOE/ADA