Customer Account Coordinator

Sarasota, FL 34243

Posted: 10/29/2024 Employment Type: Contract Division: Government/DOD Job Number: JN -102024-19836 State: Florida

Job Description

Customer Account Coordinator

Salary: $25/hr

Employment Type: Contract to Perm

Industry: Aviation / Manufacturing

Location: Sarasota, FL

Schedule: M-Th, 7AM- 5:30PM

Requirements:

  • Bachelor's Degree from an accredited institution. In lieu of a degree, a minimum of 3 additional years experience in Customer Service and/or Sales or similar industry may be considered.
  • 2+ years of related experience in Customer Service or similar.
  • Excellent communication skills and the ability to engage actively with others is required.
  • MS Office skills are required.
  • Experience on data entry.
  • Must adapt to various software programs.
  • Must be detail oriented with a high level of organization while multi-tasking.
  • Proven problem resolution skills and resourcefulness.
  • Capable of working in a deadline-oriented environment.

Responsibilities:

  • Responsible to customer emails and calls, acting as the primary point-of-contact for daily operations between Company and TIER 2 & 3 customers. Provide order status updates and proactively address customer needs by resolving or escalating urgent customer requests.
  • Review contracts for all orders to ensure customer requirements are met in line with negotiated terms, including quality standards and import/export regulations.
  • Ensure that sales orders are accurately entered into the ERP system and/or other support databases.
  • When applicable, validate that parts required are entered into the ERP system based on technician inputs (MRO).
  • Maintain all required records and archives per Company s record retention policy in accordance with the Quality Management System and customer requirements.
  • Provide quotes to customers and coordinate with them on negotiating PO contracts or top-level contract pricing, delivery, and administrative requirements. Ensure compliance with Company s policies, terms, and conditions from proposal to shipment.
  • Monitor on-time delivery status for customers, ensuring sales and service orders are closed in the ERP system when applicable.
  • Collaborate with the supply chain department to assess delivery options and ensure timely delivery.
  • Coordinate refurbishment of units for cannibalized parts and identify core unit exchanges (MRO).
  • Work with the supply chain to identify alternative part numbers or collaborate with customers on delivery dates.
  • Update the ERP system promptly for all customer change requests and ensure demand alignment is communicated with detailed order management.
  • Manage customer portals for changes and updates, ensuring all customer requirements are met.
  • Provide timely recovery plans as required by the customer, including intercompany and subcontracting needs, fostering a relationship of trust with the customer.
  • Oversee outbound (and occasionally inbound) logistics of products and parts, including outbound and inbound management of subcontracted parts (MRO).
  • Generate ASN (Advance Shipping Notices) in the customer portal and assist the quality department in providing or uploading FAI (First Article Inspection) documentation to customers.
  • Perform warranty contract obligations in coordination with the Sales and Marketing team, ensuring compliance with Company s terms and conditions.
  • MRO: Review contractual agreements, quote scope, PSA, NFF, track TAT, and ensure chargeback payments from customers.
  • OE: Support Warranty Manager to track contract obligations, TAT, and payments from customers when applicable.
  • Assist finance with month-end reconciliation and ensure accurate financial closing by submitting or generating invoices in the customer portal (e.g., WAWF).
  • Collaborate and communicate effectively with Program Management and Key Account Managers to meet customer needs.
  • Provide customer feedback through KPIs to monitor satisfaction, TAT, OTD, and warranty performance. Represent Company s interests during these discussions and address OTD (on-time delivery) concerns.
  • Coordinate internal activities with functional teams to meet customer commitments.
  • Represent the company at customer review meetings, both on-site and off-site, in a professional manner.
  • Understand and ensure compliance with D-Trade (Electronic Licensing System) and work with Trade Compliance to meet shipping regulations.
  • Ensure compliance with all export control regulations, including ITAR.
  • Have a fundamental understanding of government orders and rated orders.
  • Host customers on-site and coordinate source inspections when required.
  • Possess a basic understanding of FAA requirements for repairs and PMA purchases.
  • Follow safe work practices and contribute to the evolution of Company s health, safety, and environmental program and culture.
  • Continuously assess current practices to identify opportunities for process improvements.
  • Perform other administrative duties as assigned.
  • Be available to work extra hours, including evenings and nights, during business peaks, with regular and predictable attendance being essential.
  • Work Environment: 80% Office Work / 20% Working on a Production Floor

EOE/ADA

#Clearance
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IND123

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to match professionals rapidly and precisely to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

Keyword Search String: Customer Account Coordinator, Customer Service Specialist, Client Success Coordinator, Customer Service, MRO, Manufacturing, Supply Chain, Administration, Admin,

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About Sarasota, FL

Ready to kickstart your career in the vibrant city of Sarasota, Florida? This picturesque coastal gem, known for its stunning beaches, world-class arts scene with institutions like The Ringling and Sarasota Opera, and rich cultural heritage, offers a plethora of job opportunities waiting for you. Imagine working in a city where you can enjoy delicious fresh seafood from Marina Jack, catch a show at the iconic Van Wezel Performing Arts Hall, and relax in the shade of the majestic Banyan trees at Bayfront Park. Join us in Sarasota and discover a perfect blend of career growth and quality of life that this captivating city has to offer. Explore our job listings now and embark on an exciting new chapter in your professional journey.