Customer Service Helpdesk Agent

Customer Service / Technical Support Agent

Location: Berlin, VT 05641

Pay: $18/hr

Industry: IT/Technology

Shift: M-F 8am-5pm

Type: Contract to Hire

Requirements:

• Strong communication skills are a must have!
• Experience with Outlook is beneficial
• Basic experience with Excel
• Cheerful and helpful attitude
• Dependable and punctual engagement
• Strong data entry skills
• Ability to manage multiple screens during a call
• Experience working with tablet software desired.
• Experience with printer hardware desired.
• Must be a US Citizen or Permanent Resident

Responsibilities:

• Respond to incoming phone calls from industry partners
• Help users reset passwords and related application activity
• Answer questions from industry partners about the program equipment and supplies
• Reviewing invoices and payment history with industry partners
• Performs other responsibilities associated with this position as may be appropriate.

EOE/ADA

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Keyword Searchstring: Technical Support Agent, Call Center, Customer Service Experience, Help Center,

SRG Government Services is a leading provider of information technology, training, engineering, accounting and intelligence analytical services for agencies in the intelligence, defense, homeland security, cyber security, and federal civilian markets. SRG utilizes an innovative approach to identify and qualify talent that is unique to the federal contracting industry, featuring a cutting edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.