Customer Service Representative

Duluth, GA

Posted: 09/15/2023 Division: Life Sciences Job Number: JN -092023-17544

Job Description

Healthcare Customer Service Representative

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

Title: CSR
Location: Duluth, GA
Industry: Healthcare
Salary: $16 or BOE
Schedule: M-F, 8:30am-5pm (ONSITE POSITION)
Employment Type: Contract-to-hire


Our client is seeking a dedicated Sleep Therapy Inbound Customer Service Representative for our Sleep Central Inbound Call Center in our Murray Operations division. This position serves the customers of the Inbound Call Center (Sleep Therapy patients) by performing tasks related to CPAP resupply. Primarily responsible for new order intake to encompass accuracy with product selection and utilization guidelines. Verifies and enters correct patient demographics, payer and physician related information. Also assists customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance. Product expert on various mask interfaces and assisting with basic mask fit issues. First line of contact for CPAP resupply customers.

Essential Duties and Responsibilities:
  • Acts as patient advocate to resolve questions or concerns
  • Collects patient, source information and inputs data into e-Intake
  • Completes thorough verification for products and services
  • Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
  • Develops and maintains working knowledge of current products and services offered by the company
  • Identifies and resolves problems in a timely manner
  • Makes outbound calls as needed to collect patient data
  • Manages all aspects of initial intake via high volume inbound phone calls
  • Processes related patient paperwork if assigned
  • Processes tickets to ensure timely fulfillment of product orders
  • Prompt and regular attendance is required
  • Provides basic technical customer service assistance for CPAP equipment
  • Provides education to patients and location employees on CPAP supplies
  • Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
  • Performs other duties as assigned

Employment is contingent on
  • Background investigation (company-wide)
  • Drug screen (when applicable for the position)
  • Basic Computer and Basic Internet skills test along with a Typing test
  • Valid driver s license in state of residence with a clean driving record (when applicable for the position)
Education and/or Experience
  • High school diploma or GED equivalent
  • One to three years of related prior work experience in a team-oriented environment
  • Experience in medical field and administrative record management
  • Strong customer service background
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