Customer Service Representative

Milford, OH 45150

Posted: 03/25/2024 Employment Type: Direct Hire Division: Commercial Job Number: JN -032024-18593 State: Ohio

Job Description

Customer Service Representative

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

Title: Customer Service Representative
Location: Milford, OH
Industry: Healthcare
Salary: $18-19/hr
Schedule: Mon-Fri, 8am-5pm
Employment Type: Permanent

Summary:
We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third-party reimbursement.


Responsibilities:

  • Assists with updating respiratory grid
  • Clears previous day s route and checks all paperwork for accuracy and completeness
  • Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
  • Completes SOPs/CMNs and documents on tracking log
  • Complies with all applicable company policies and procedures to meet JCAHO and company standards
  • Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
  • Maintains referral log
  • Monitors office supplies
  • Prepares deposit for location on a weekly basis
  • Prepares invoices for next day routes
  • Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
  • Provides service for all retail/walk-in equipment requests
  • Provides technical assistance to customers
  • Verifies Medicare, Medicaid, and private insurance coverage information
  • Works with outside agencies to resolve customer issues
  • May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
  • Performs other duties as assigned

Job Requirements:
  • High school diploma or GED equivalent, required
  • Experience with medical equipment, preferred
  • Experience with medical billing practices and of billing reimbursement, preferred
  • Experience in medical field and administrative record management, preferred
  • One year of related work experience, preferred
  • Medical terminology, preferred

Physical Demands:
  • Lift and carry office equipment at times
  • Requires contact with patients and equipment with potential exposure to contagious pathogens
  • Requires sitting, walking, standing, talking and listening
  • Requires close vision to small print on computer and/or tablet and paperwork
  • Requires lifting (minimum of 35 pounds) and transporting of patient equipment
  • May be required to cover on call, drive a company vehicle and make deliveries to patient's homes


ADA/EOE
#LI-SRG16
#clearance


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About Milford, OH

Explore exciting job opportunities around Milford, Ohio, and unlock your career potential today! Milford, located in the southwestern part of the Buckeye State, offers a perfect blend of small-town charm and big-city amenities. Nestled near the picturesque Little Miami River, this vibrant community boasts a thriving local art scene, with attractions like the Promont House Museum and the nearby Cincinnati Art Museum. Nature enthusiasts will delight in the plethora of outdoor activities, from hiking at East Fork State Park to exploring the stunning landscapes of the Cincinnati Nature Center. With easy access to renowned eateries serving up delicious Cincinnati chili and the chance to catch games of the Cincinnati Reds at Great American Ball Park, Milford provides the ideal backdrop for both personal and professional growth. Let our job listings be your gateway to a rewarding career in this enchanting region!