Customer Service Representative

Planned Start Date: 10/2/23

Job Scope:
Exciting opportunity with 20 new openings!! The purpose of the Customer Service Representative (CSR) is to meet or exceed the customer s expectations by assessing our customer s needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.) The CSR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Service.

Title: Customer Service Representative
Industry: Specialty Pharmacy Care
Location: Orlando, FL
Shift: Pay: $17.50/hr.-$25.50/hr. (pay increase at conversion)
Shifts: Monday-Friday, 8am-5pm, 9am-6pm, 10am-7pm, 11am-8pm. Training, 9:30-5:30 ET (1-hour paid lunch break - this is an 8-hour day, you won t clock out during meal break)
Type: Contract-to-hire. If attendance and performance are in line, you can work remote, you can work remote 90 days post launch date (11/6).


Responsibilities:

• Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated.
• Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate.
• Enroll new customers to Patient Services.
• Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician s offices, pharmacies, and other external entities to ensure patient s needs are being met.

• HS Diploma or GED
• Healthcare experience preferred
• Call center experience preferred
• Data entry, good phone skills, computer skills overall customer service experience
• Need to be adaptable
• Quick learning
• Tech savvy
• Able to work on multiple screens & in multiple programs
• Great on the phone/empathetic

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

EOE/AOE