Customer Service Representative

Planned Start Date: 10/2/23

Job Scope:

Exciting opportunity with 20 new openings!! The purpose of the Customer Service Representative (CSR) is to meet or exceed the customer s expectations by assessing our customer s needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.) The CSR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Service.

Title: Customer Service Representative

Industry: Specialty Pharmacy Care

Location: Overland Park, KS

Pay: $17.50/hr. (pay increase at conversion)

Shifts: Monday-Friday, 7am-3:30pm 8am-4:30pm, 9:30am-6pm, and 10:30am-7pm. (30-minute Paid break)
Training, 8:30-4:30 CT (1 hour paid lunch break - this is an 8-hour day, you won t clock out during meal break)

Type: Contract-to-hire. If attendance and performance are in line, you can work remote 90 days post launch date (11/6).

Bonus Incentive:

- Launch bonus: $500 after 90 days
- Success bonus: $500 after 180 days. Quality kicker: opportunity to double that bonus to $1k if your average quality score though the 180 days is at or above 90%.
- Contractors: 640 hours able to convert (~4mo). If we convert a temp to a direct employee, they will get the Launch bonus in their first check with the client. The Success bonus is earned 6months after they started as a temp.

Responsibilities:

• Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated.
• Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate.
• Enroll new customers to Patient Services.
• Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician s offices, pharmacies, and other external entities to ensure patient s needs are being met.

Requirements:

• HS Diploma or GED
• Healthcare experience preferred
• Call center experience preferred
• Data entry, good phone skills, computer skills overall customer service experience
• Need to be adaptable
• Quick learning
• Tech savvy
• Able to work on multiple screens & in multiple programs
• Great on the phone/empathetic

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

EOE/AOE