Customer Service Support

Sarasota, FL 34243

Posted: 04/01/2024 Employment Type: Contract Division: Government/DOD Job Number: JN -042024-18630 State: Florida

Job Description

Customer Service Support

Salary: $20-$25/hr

Employment Type: Contract to Perm

Industry: Aviation / Manufacturing

Location: Sarasota, FL

Schedule: M-Th, 7AM- 5:30PM


  • Bachelor's Degree from an accredited institution
  • 2-4 years of experience optimizing schedule, cost, and quality constraints
  • Experience managing multiple accounts and tasks concurrently.
  • Working knowledge of Microsoft Suite applications.
  • Experience optimizing schedule, cost, and quality constraints.
  • Experience with SAP or another integrated enterprise resource program (ERP) to work inside the ERP environment for much of the day.


  • Ensure collaboration and communication with Program Management Organization in SRQ and TWB as well as with the Key Account managers and Customer Support & Sales managers.
  • Open, monitor status and close sales and service orders in the ERP.
  • Identify savings opportunities by searching for used parts in the inventory of installed in house-owned units.
  • Monitor progress of maintenance and/or manufacturing jobs routed through the workshops through the ERP and with the production manager (s).
  • Outbound (and occasionally inbound) logistics of the product and parts.
  • Assist invoicing and collection of receivables from the customer.
  • Maintain paper and electronic files of MRO and/or manufacturing jobs per QMS requirements.
  • Issue parts pick tickets from the ERP.
  • Occasionally travel to visit customers at trade shows or at the customer s facility.
  • Performs contract review of all orders for customer requirements to include import/export shipping, documentation, and quality requirements.
  • Make timely status updates to the internal or external customer.
  • Assist in developing appropriate pricing for non-standard MRO jobs.
  • Quote MRO jobs to the customer, as authorized, and follow up on quote approvals.
  • The CSR is considered a vital liaison between the repair station and the customer and will work with other employees to share information and help resolve production issues.
  • Manage phone and e-mail communications with customer s representatives.
  • Develop a relationship of trust with the customer.
  • Works closely with planner to identify shortages and additional order requirements.
  • Perform other administrative duties as assigned.
  • Regular, predictable attendance is required.
  • Physical Demands: Sitting 80%, Walking/Standing 20%
  • Work Environment: Office setting with moderate office noise




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