Customer Service Support

Sarasota, FL 34243

Posted: 06/17/2024 Employment Type: Contract Division: Government/DOD Job Number: JN -062024-19113 State: Florida

Job Description

Customer Service Support
Salary: $20-$25/hr
Employment Type: Contract to Perm
Industry: Aviation / Manufacturing
Location: Sarasota, FL
Schedule: M-Th, 7AM- 5:30PM


  • Bachelor's Degree from an accredited institution
  • 2-4 years of experience optimizing schedule, cost, and quality constraints
  • Experience managing multiple accounts and tasks concurrently.
  • Working knowledge of Microsoft Suite applications.
  • Experience optimizing schedule, cost, and quality constraints.
  • Experience with SAP or another integrated enterprise resource program (ERP) to work inside the ERP environment for much of the day.
  • Ensure collaboration and communication with Program Management Organization in SRQ and TWB as well as with the Key Account managers and Customer Support & Sales managers.
  • Open, monitor status and close sales and service orders in the ERP.
  • Identify savings opportunities by searching for used parts in the inventory of installed in house-owned units.
  • Monitor progress of maintenance and/or manufacturing jobs routed through the workshops through the ERP and with the production manager (s).
  • Outbound (and occasionally inbound) logistics of the product and parts.
  • Assist invoicing and collection of receivables from the customer.
  • Maintain paper and electronic files of MRO and/or manufacturing jobs per QMS requirements.
  • Issue parts pick tickets from the ERP.
  • Occasionally travel to visit customers at trade shows or at the customer s facility.
  • Performs contract review of all orders for customer requirements to include import/export shipping, documentation, and quality requirements.
  • Make timely status updates to the internal or external customer.
  • Assist in developing appropriate pricing for non-standard MRO jobs.
  • Quote MRO jobs to the customer, as authorized, and follow up on quote approvals.
  • The CSR is considered a vital liaison between the repair station and the customer and will work with other employees to share information and help resolve production issues.
  • Manage phone and e-mail communications with customer s representatives.
  • Develop a relationship of trust with the customer.
  • Works closely with planner to identify shortages and additional order requirements.
  • Perform other administrative duties as assigned.
  • Regular, predictable attendance is required.
  • Physical Demands: Sitting 80%, Walking/Standing 20%
  • Work Environment: Office setting with moderate office noise


SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to match professionals rapidly and precisely to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

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About Sarasota, FL

Ready to kickstart your career in the vibrant city of Sarasota, Florida? This picturesque coastal gem, known for its stunning beaches, world-class arts scene with institutions like The Ringling and Sarasota Opera, and rich cultural heritage, offers a plethora of job opportunities waiting for you. Imagine working in a city where you can enjoy delicious fresh seafood from Marina Jack, catch a show at the iconic Van Wezel Performing Arts Hall, and relax in the shade of the majestic Banyan trees at Bayfront Park. Join us in Sarasota and discover a perfect blend of career growth and quality of life that this captivating city has to offer. Explore our job listings now and embark on an exciting new chapter in your professional journey.