End User Support Technician

End User Computer Support Technician

Salary: $32-36/hr

Employment Type: Temporary Assignment thru 12/29/23 (possible opportunity for temp to hire)

Industry: Department of Defense

Location: Colorado Springs, CO 80903

Schedule: M-F 7:30AM-4PM

Qualifications:

• Bachelor s degree in computer science or related with 6-8 years of relevant IT experience; 2-year degree with 8-11 years of experience; or high school diploma with 14+ years of experience
• Experience supporting various Endpoint devices in a geographically diverse environment.
• CompTIA Fundamentals or A+ certification (both preferred)
• Microsoft certification and or ITIL Foundation preferred
• A good working knowledge of Microsoft operating system and applications as well as a very good knowledge of personal computer technology, including a variety of computer models, printers and peripherals.
• Excellent customer service skills and a team player
• Experience working with standard security tools including anti-virus and disk encryption.
• Working knowledge of the Apple operating system and applications.
• Be very thorough, organized, and efficient.
• Ability to identify, analyze and resolve technical issues, questions and problems with hardware and software configurations.
• Ability to write moderately complex documents including emails, memos, procedures, presentations, and knowledge articles.
• Proficient written and oral communication skills, including the ability to speak very well in basic professional situations and present technical data in a logical manner.
• Typically communicates with a wide variety of individuals (employees and managers) throughout the organization and outside of the organization (i.e. clients, vendors
• Requires lifting and movement of computer equipment typically up to 50lbs
• May require both local and remote travel
• Must be a US Citizen

Job Duties:

• Provides in-person analytical and technical support for the installation, repair, preventive maintenance, troubleshooting, upgrades, modifications and enhancements to individual workstations, laptops and related hardware / software. Will provide similar support for Apple devices, including Mac desktops, laptops, and smartphones with future support of Linux based computers.
• Troubleshoots software and hardware questions, issues, problems and failures with workstations, laptops, related hardware / software; this may include more complex and challenging matters that require research and initiative to resolve. Activities include recognition, research, isolation, resolution, and follow-up actions.
• Screens and diagnoses internal inquiries and work requests for maintenance of computers. Identifies incidents, issues, questions and problems that are beyond the scope of the work group and refer those to higher-level End User Support staff members or to other IS groups.
• May recommend changes to existing procedures. Works with end users as necessary to assure they know and follow new and existing procedures.
• Assures that all activities are documented and reported according to Parsons and IS standards.
• Regularly follows up with end users to ensure that questions, issues and problems have been resolved to the user s satisfaction.
• Maintains knowledge of current trends in the development of end user hardware and software.
• May work with third-party vendors and contractors in handling routine installation, maintenance and use of their products and services.
• Assists with project mobilization activities; may work with projects having to do with IT infrastructure hardware, as directed.
• Assists with office moves, consolidations, and closures.
• Onsite support will be provided in home office (Denver, CO) as well as remote regional support with some business travel, as needed.

EOE/ADA

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