Finance Operations Admin

Finance Operational Admin

Job Title: Finance Operational Admin II (Collections)

Job Type: Full-Time, Hybrid Schedule

Salary: $24.00 per hour

Location: Weston FL 33331

Hybrid - Tuesday and Thursday In office, Monday, Wednesday, Friday from home 9am-5:30pm

Who are We? SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to match professionals rapidly and precisely to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

Environment: A global pharmaceutical company headquartered in Israel. It is one of the largest generic drug manufacturers in the world. The company focuses on developing, producing, and marketing a wide range of generic and specialty pharmaceutical products, including both prescription and over-the-counter medications. Products cover various therapeutic areas, including cardiovascular, central nervous system, respiratory, and more. With a presence in over 60 countries, the company plays a significant role in providing affordable healthcare solutions to patients worldwide. The company has a history dating back several decades and has established itself as a key player in the pharmaceutical industry, contributing to the availability of cost-effective alternatives to brand-name medications.

Job Responsibilities: The Finance Operational Admin II (Collections) will be responsible for making outbound calls to customers to resolve overdue balances as determined by the Accounts Receivable (AR) system. This role involves managing customer accounts according to predefined strategies and utilizing experience to identify customer needs and provide solutions.

Essential Job Functions:

• Follow up and complete next action items based on account management strategies.
• Contact assigned accounts for payments using various methods defined by account management strategies.
• Maintain proper documentation in the AR system.
• Analyze customer payment trends and recommend solutions to reduce account balances.
• Resolve payment delay issues, deductions, and cash application problems communicated by customers.
• Communicate with customers via telephone, computer, and written correspondence regarding account status and payment resolutions.
• Collaborate with inter-departmental initiatives to meet goals and enhance collections effectiveness.
• Process customer payments and provide necessary documentation.
• Perform tasks within established guidelines and release orders.

Required Knowledge and Skills:

• Proficiency in business English, spelling, grammar, and punctuation.
• Familiarity with business and personal computer hardware and software applications.
• Experience with collections in a high-volume transaction environment.
• Proficiency in Windows and Excel.

Skills:

• Effective oral and written communication.
• Strong relationship-building skills.
• Excellent customer service abilities with both internal and external customers.
• Analytical and problem-solving skills with keen attention to detail.
• Strong interpersonal skills in verbal and written communication.
• Ability to work independently and achieve desired results.

Education/Experience:

• Minimum High School Diploma or GED.
• At least 5 years' experience making outbound calls to customers to resolve balances deemed past due.
• At least 5 years' experience using an Accounts Receivable (AR) system.
• Worked with national type of accounts. Example Walmart, Target CVS, Macy s etc.

Physical Requirements:

• Occasional sitting for extended periods at a workstation or mobile equipment.

Visual Acuity:

• Activities such as computer work, data analysis, and extensive reading.

Working Environment:

• May require wearing personal protective equipment (PPE) during on-site visits (e.g., safety glasses, hearing protection, gloves, etc.).

EOE/ADA
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