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IT Help Desk Technician

Gainesville, FL 32653

Posted: 04/02/2024 Employment Type: Contract Division: Life Sciences Job Number: JN -042024-18637 State: Florida

Job Description

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IT Help Desk Technician
  • Title: IT Help Desk Technician / Analyst
  • Location: Gainseville, FL
  • Industry: Pharmaceutical
  • Shift: 1st Shift Mon - Fri
  • Salary: $28/hr and up based on experience
  • Employment Type: Contract to hire
Essential Functions:
  • Provide on-site IT support to the client office in a prompt and professional manner, answering user support questions, initializing incident investigation, and resolving IT problems
  • Manage IT assets for all employee equipment, including onboarding and offboarding processes
  • Consistently ensure all office equipment such as printers, AV equipment, and Neat Rooms are working as intended
  • Log, document, and resolve Tier 1 and Tier 2 incidents and service requests within targeted SLAs
  • Collaboratively work with other IT team members to accomplish goals
  • Aid and training for employees in utilizing end user devices and software, including new employee training
Requirements:
  • Bachelor s degree in Computer Science/Information Technology or related life science field.
  • 1 - 3 years of experience in a customer-facing role supporting IT hardware, software, and peripherals.
  • Experience supporting office networks with the ability to troubleshoot performance issues and security vulnerabilities.
  • Experience with cloud-based software platforms such as Office 365 and ERP.
  • A first-class level of customer service ensuring all customers are treated efficiently and appropriately.
  • Excellent verbal and written communication skills with the ability to communicate effectively with both technical and non-technical colleagues at all levels in the organization.
  • Strong analytical skills with a demonstrated ability to analyze technical issues.
  • Must be detail-oriented, organized, and thorough to properly support our regulated environment.
  • Experience with manufacturing technology/automation (e.g., bar code reading, operating machine integration, label printing) a plus.

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to match professionals rapidly and precisely to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

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About Gainesville, FL

Ready to embark on a fulfilling career journey in the vibrant city of Gainesville, Florida? This enchanting area, known for its lush natural surroundings, thriving tech industry, and renowned educational institutions such as the University of Florida, offers an abundance of job opportunities and growth potential for aspiring professionals. Imagine working in the heart of a city that boasts fascinating museums like the Harn Museum of Art, lively theaters like the Hippodrome Theatre, savoring delicious local cuisine like Southern BBQ and fresh seafood, and enjoying outdoor activities in scenic parks like Paynes Prairie Preserve State Park. Take the next step in your career today by exploring our job listings in the Gainesville area!

For more than 30 years, SRG4 has worked with clients in Fortune 100 corporations, as well as emerging and rapid growth companies, located throughout the United States and globally.

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