IT Support Technician

IT Support Technician / Intern

Launch your IT career with a global leader in aerospace innovation perfect for recent grads ready to turn classroom learning into real-world impact!

Salary: $17-$20/hr

Location: Twinsburg, OH

Industry: Aerospace/Manufacturing

Employment Type: 6-Month Contract with Potential to Extend

Overview:

Ready to launch your IT career with a company that s helping shape the future of sustainable aviation and advanced manufacturing? This is a fantastic opportunity for someone early in their IT journey - whether you re finishing your degree, recently graduated, or eager to gain hands-on experience supporting technology in a fast-paced, high-tech environment.

You ll join a collaborative team that keeps critical systems running smoothly in an aerospace manufacturing setting, where precision and innovation are at the forefront of everything they do. This is a chance to grow your technical skills, gain exposure to global IT systems, and contribute to a company recognized for its commitment to training, sustainability, and cutting-edge technology.

Responsibilities:

• Provide on-site and remote IT support for workstations, phones, and related hardware/software.
• Diagnose and resolve technical incidents involving computers, networks, messaging, or telephony.
• Perform installations, updates, and configuration of PCs, peripherals, and networked equipment.
• Support user onboarding, perform acceptance testing, and ensure equipment compliance with security and configuration standards.
• Track and document incidents, requests, and resolutions to maintain accurate service records.
• Manage computer assets and maintain the equipment inventory database.
• Assist with hardware movements, upgrades, and deployments.
• Support local and remote users with day-to-day technical needs and system training.
• Conduct visual checks and assist with maintenance in data centers when needed.
• Collaborate with global IT and engineering teams to ensure consistent, secure system performance.
• Contribute to safety initiatives and promote a strong health, safety, and environmental culture.
• May occasionally work evening or extended hours during system upgrades or project deadlines.

Qualifications:

• High School Diploma or GED required; currently pursuing or recently completed an Associate s or Bachelor s degree in Computer Science, Information Systems, or related field preferred.
• Certifications such as ITIL V3, CompTIA+, or Cisco Networking a plus.
• Entry-level experience providing IT support or help desk assistance.
• Familiarity with Windows 10, Active Directory, Group Policy, SCCM, and Nexthink.
• Understanding of networking concepts (TCP, UDP, Routing, Firewalls, Proxy, ADSL).
• Working knowledge of desktop security, encryption, and antivirus tools.
• Proficiency with Microsoft Office (2016 or newer).
• Strong communication and customer service skills; able to work independently and manage priorities.
• Quick learner with strong analytical and troubleshooting skills.
• Comfortable working with remote teams and adapting to an international business environment.
• U.S. citizenship or permanent residency required (ITAR compliance).

• Why Join Our Mission:Be part of a global industry leader driving innovation in sustainable aviation and advanced manufacturing.
• Gain hands-on, real-world IT experience supporting complex systems in a professional environment.
• Build a foundation for long-term success through on-the-job learning, mentorship, and career development.
• Work in a culture that values diversity, collaboration, and continuous improvement.
• Contribute to meaningful projects in a company that s making technology more efficient, connected, and sustainable.

If you re ready to grow your skills and gain experience supporting advanced technology systems in a global setting, apply today and take the first step toward an exciting IT career.

ITAR: This position requires use of information or access to hardware, which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

SRG Government Services is a leading provider of information technology, training, engineering, accounting and intelligence analytical services for agencies in the intelligence, defense, homeland security, cyber security, and federal civilian markets. SRG utilizes an innovative approach to identify and qualify talent that is unique to the federal contracting industry, featuring a cutting edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

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