Medical Customer Service Representative

Medical Customer Service Representative

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

Title: Medical Customer Service Representative
Location: Rochester Hills, MI
Industry: Healthcare
Salary: $17-20/HR.
Schedule: Mon-Fri 8am-5pm
Employment Type: Active limited


Responsibilities:

Job Summary
We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third party reimbursement.


Essential Job Duties and Responsibilities

• Adheres to company policies and procedures in regards to using personnel protective safety equipment and services
• Assists in resolving customer equipment problems under emergency conditions
• Assists with implementation of quality improvement programs to meet company and JCAHO standards
• Assumes on-call responsibilities during non-business hours in accordance with company policy
• Communicates to supervisor any vehicle problems or conditions which would otherwise compromise the vehicle s safe operations
• Completes written patient visit reports following setup and follow-up visits per company policy
• Delivers and educates patients on the safe use and maintenance of respiratory and HME equipment in the home or office setting
• Develops and maintains working knowledge of current HME products and services offered by the company; and all applicable governmental regulations
• Develops basic reimbursement knowledge, completely documents all information
• Maintains assigned company vehicle in a clean and safe working condition
• Maintains home oxygen systems in patients homes per company policy
• Processes all orders and required paperwork in a timely and accurate manner
• Reports equipment hazards and/or product incidents as required in accordance with company policies
• Performs other duties as assigned

• Background investigation (company-wide)
• Drug screen
• Valid driver s license in state of residence with a clean driving record
• High school diploma or GED equivalent, required
• Experience with medical equipment and medical terminology, preferred
• One year of related work experience, preferred

• Lift and carry office equipment at times
• Requires lifting (minimum of 35 pounds) and transporting of patient equipment
• May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
• Requires contact with patients and equipment with potential exposure to contagious pathogens
• Requires sitting, walking, standing, talking and listening
• Requires close vision to small print on computer and/or tablet and paperwork