Patient Access Specialist

Patient Access Specialist

Exciting opportunity with new openings!

Job Scope:
The purpose of this position is to help patients get access to the medications and therapies that they need. This role works directly with healthcare providers & insurance plans/payers to gather information about a patient s insurance and the coverage provided for a specific pharmaceutical product. The Patient Access Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations (PA) for an assigned caseload and helps navigate the appeals process to access medications.

Title: Patient Access Specialist
Planned Start Date: 10/14/2024
Industry: Specialty Pharmacy Care
Work Location: Overland Park, KS
Pay: Up to $21.00hr Pay
Shift Options:

M-F 9:30am-6pm CST (30 min lunch)
M-F 10:30am-7pm CST (30 min lunch)

Training Work Hours: M-F 8:30am-4:30pm CST for 4 weeks. 1 hour paid lunch break during training (this is an 8 hour day, they don t clock out during meal break)
Work Location: Will be onsite a minimum of 90 days post launch At that time, their overall performance, including attendance and program knowledge, will be assessed to determine if they are eligible for a WFH or hybrid schedule.
Length of assignment: Temp to hire. If performance & attendance are met, perm role could be offered.

Job Skills/Responsibilities:

• Data Entry
• Need customer service for overflow help with other teams
• Accuracy creating accounts and cases
• Updating information in accounts from Med Billers and Requirements:
• Strong accurate data entry skills
• Previous work experience in Specialty Pharmacy or Customer Service preferable
• Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills
• Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and customer service skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional customer service setting
• Strong ability to multi-task and strong time management skills
• Ability to function in a high-volume, fast-paced environment
• Dependable and strong work ethic
• Ability to accept and implement feedback and coaching Specific type of experience preferred:
• Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
• Experience working in a health care/pharmaceutical industry environment
• Understanding of challenges associated with patients medical condition

• Must have Prior Authorization experience
• Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience preferred
• Experience working in a health care/pharmaceutical industry environment preferred
• Understanding of challenges associated with patients medical condition preferred
• Previous work experience in Specialty Pharmacy or Customer Service preferred
• Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and customer service skills. This can be obtained through a combination of work experience and post high school education and need not be obtained in a traditional customer service setting.
• Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications, and keyboarding skills.
• Strong ability to multi-task and strong time management skills
• Ability to function in a high-volume, fast-paced environment.
• Dependable and strong work ethic
• Ability to accept and implement feedback and coaching Specific type of experience preferred

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

EOE/AOE