Patient Access Specialist

Overland Park, KS 66207

Posted: 06/09/2025 Employment Type: Contract Division: Life Sciences Job Number: JN -062025-20502 State: Kansas

Job Description

Patient Access Specialist

SRG4 offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

Title: Patient Access Specialist-Multiple openings
Planned Start Date: 6/23/2025
Industry: Pharmacy
Work Location: Overland Park, KS (Onsite 100%)
Pay: $20.00/hr.
Shift Options: M-F, 7am-3:30pm or 8am-4pm or 8:30am-5pm or 9:30am-6pm or 10:30am-7pm
Training Schedule: TBD
Length of assignment: Temp to hire (depending on performance, attendance, etc.)

Job Scope:
The purpose of this position is to help patients get access to the medications and therapies that they need. This role works directly with healthcare providers & insurance plans/payers to gather information about a patient s insurance and the coverage provided for a specific pharmaceutical product. The Patient Access Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations (PA) for an assigned caseload and helps navigate the appeals process to access medications.

Responsibilities:
  • Creating accounts and ensuring cases move through the process as required. Utilizing strong data entry skills.
  • Conduct benefit investigations for patients by making outbound phone calls to payers to verify patient insurance benefit information, navigate complex reimbursement barriers and seek resources to overcome the barriers.
  • Verify patient specific benefits and document specifics including coverage, cost share and access/provider options. Update information in accounts from medical billers.
  • Identify any coverage restrictions and details on how to expedite patient access.
  • Report any reimbursement trends or delays in coverage to management.
  • Assign appropriate cost sharing solutions or assess and refer the patient to any special programs/services (as appropriate).
  • Communicate the results of benefit investigations for patients to healthcare providers and patients in a timely manner and accurately.
Education and Skill Requirements:
  • Minimum High School Diploma. Associate or bachelor s degree preferred.
  • Prior authorization required.
  • Experience working with databases (CRM preferable) or a tracking system, Salesforce CRM.
  • Strong and accurate data entry skills. Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills.
  • Experience working in a health care/pharmaceutical industry environment. Specialty Pharmacy or Customer Service preferred.
  • Understanding of challenges associated with patients medical condition.
  • Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and customer service skills.
  • Strong ability to multi-task and strong time management skills.
  • Ability to function in a high-volume, fast-paced environment.

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About Overland Park, KS

Unlock exciting career opportunities in the vibrant area surrounding Overland Park, Kansas! This thriving region, part of the greater Kansas City metropolitan area, offers a delightful blend of urban amenities and natural beauty. From the renowned Nelson-Atkins Museum of Art to the lively Power & Light District, and the iconic Kauffman Stadium where the Kansas City Royals play, there is no shortage of enriching experiences to enjoy. With its famous barbecue cuisine and welcoming community spirit, Overland Park is a place where both your career and quality of life can flourish. Explore our job listings today and set your sights on a fulfilling career in this charming and dynamic location!