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The Staffing Resource Group, Inc
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Quality Assurance Specialist
Perform all activities related to investigation of customer complaints, process return samples for credit and reconcile call center complaints. Ensure on-time closure of complaint records and tasks associated with data requests from other departments. Identify critical complaints and prioritize these investigations to meet reporting requirements. Monitor complaint activity for trends and conduct trend investigations as appropriate.
ESSENTIAL DUTIES:
Quality Assurance Specialist
Kendall, FL US
Posted: 11/10/2022
2022-11-10
2023-02-28
Division: Life Sciences
Job Number: JN -112022-15850
Job Description
Quality Assurance Specialist
SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.
- Title: Quality Assurance Specialist
- Location: Miami, FL
- Industry: Pharmaceutical
- Hours: Monday Friday, 8am-5pm
- Salary: $28 and up based on experience
- Employment Type: Up to 12-month contract
Perform all activities related to investigation of customer complaints, process return samples for credit and reconcile call center complaints. Ensure on-time closure of complaint records and tasks associated with data requests from other departments. Identify critical complaints and prioritize these investigations to meet reporting requirements. Monitor complaint activity for trends and conduct trend investigations as appropriate.
ESSENTIAL DUTIES:
- Initiate, investigate, summarize and close complaint records for company products using the TrackWise System.
- Interact with individuals internally and externally to obtain information required for completion of complaint investigations.
- Drive on-time closure of all complaint records and related tasks.
- Identify critical complaints and complete investigations within required time period.
- Summarize complaint data for APR reports
- Update and draft SOPs as deemed necessary.
- Comply with all Company policies and procedures, including safety rules and regulations including cGMPs, FDA regulations and other regulatory requirements.
- Candidate must have a bachelor s degree in scientific discipline
- Experience with Trackwise and JD Edwards required.
- Minimum 3 years experience in the processing customer complaints
- Capable of opening and closing investigations from beginning to end
- Pharmaceutical industry experience is highly preferred, but may consider medical device, food/beverage, consumer products, etc.
- Experience supporting investigations, CAPAs, deviation reports, complaints
- Must be computer literate and have good written and verbal communication
