Receptionist / Resource Coordinator

THE COMPANY

International Market Centers (IMC) serves as the center of commerce for the wholesale furniture, gift, home decor and apparel industries. With more than 20 million square feet of premium wholesale showroom space in High Point, N.C., Las Vegas and Atlanta, IMC has more than 60 years of relationships and experience creating scalable business platforms for wholesale commerce. With the launch of the Juniper suite of digital sales and marketing solutions and B2B ecommerce marketplace, IMC now provides the only omnichannel platform that seamlessly connects physical and digital wholesale commerce for the industries we serve.

Title: Receptionist / Resource Coordinator

Location: Atlanta, GA

Industry: Wholesale Furniture, Gift, Home D cor, Apparel

Hours: Mon - Fri, 8am - 5pm (Benefits Available)

Salary: $20-22hr (Based on experience)

Employment Type: 3 Month Contract

What You ll Do:

The Design Center Resource Coordinator is responsible for greeting visitors to the Design Center, providing information in a prompt, efficient manner, and assisting the ADAC staff with special projects. The Design Center Resource Coordinator is the face of IMC and ADAC, and the position demands excellent interpersonal skills.

POSITION RESPONSIBILITIES

• Responsible for providing exceptional customer service to individuals who come into the Design Center.
• Welcome guests and greet them cheerfully. Direct designers and visitors to the appropriate showrooms.
• Answer phone calls, handle general information questions and requests, and connect calls to appropriate personnel by transferring calls and ensure that no calls go unanswered.
• Establish and maintain postive relationship with tenants, designers and clients ensuring all feedback is relayed to ADAC management.
• Utilize IMC/ ADAC registration and CRM programs to look up & validate designers.
• Educate consumers about ADAC upon arrival; connect consumers with Design Studios as needed.
• Receive and log all incoming/outgoing Sample Memos for Design Center showrooms.
• Work with Marketing team to be equipped to answer incoming inquiries about ADAC marketing events, on-site and off-site.
• Assist Design Studios by managing conference rooms booking process and delivering inbound packages.
• Correspond with new designers to educate them about ADAC.
• Package and mail ADAC annual directory to designers and clients.
• Manage various Marketing reports such as the Daily Traffic Report.
• Liason with AmericasMart Registration to coordinate Market badges for ADAC showrooms.
• Notify Management office of any reported maintenance, building operations or emergency issues.
• Assist other ADAC staff with special projects as needed.

QUALIFICATIONS

• High degree of poise and professionalism
• High attention to detail, and be highly organized.
• Experience in the home furnishings and/or design industry preferred.
• Excellent communication skills
• Ability to greet Design Center visitors, answer questions and provide clear directions.
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to IMC Procedures.
• While performing the duties of this job, the team member is regularly required to talk or hear. The team member frequently is required to sit, stand, walk, use hands to handle or feel and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
• PERSONAL CHARACTERISTICS Energy, drive, vision, and credibility to partner with the team whose operational excellence is critical to the success of the company
• Actively participates in creating and maintaining a work environment and culture that fosters team spirit high with a focus on the achievement of growth and profit objectives
• Demonstrated ability to influence and work closely with team at all levels within the organization
• Sensitivity to the business practices, rules and regulations, effective business tactics, and cultural norms of the environment
• Excellent communication and interpersonal skills in dealing with internal staff, business partners, customers, and the local community
• Upbeat and positive attitude, commitment to winning results
• Self-motivation and deadline-driven focus
• Ability to maintain confidentiality and professionalism.
• Self-starter with the ability to work independently.

EOE/ADA

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