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The Staffing Resource Group, Inc
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This is a long-term, 3+ year contract (3 weeks PTO and comprehensive benefits included).
Location: Ft. Bragg
Industry: Defense
Employment Type: Long-term contract (PTO and comprehensive benefits included)
Job Description: Senior PC Technicians are responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and AV equipment. Assist employees via remote access, secure phone over POTs or VOIP, or in person. May also mentor or train other Desktop Support. Senior PC Technicians need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. This position must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Senior PC Technicians may be required to provision and maintain mobile devices (NIPR, SIPR and Gray). This position may supervise PC Technician support teams.
Job Duties:
Qualifications:
Keywords: PC Technician, Helpdesk, Service desk, IT Support, IT Specialist, Support Specialist, A+ CE, Network+ CE, SSVP, MCSA, MCSE, Security+ CE, SEC+, GSEC, SSCP, CCNA - Security, CISA, CISSP, CASP, GCIH, GCED
EOE/ADA
#clearance
Senior PC Technician
Ft. Bragg, NC US
Posted: 01/12/2023
2023-01-12
2023-03-10
Division: Government/DOD
Job Number: JN -012023-16221
Job Description
Senior PC Technician Active TS/SCI Clearance Required
This is a long-term, 3+ year contract (3 weeks PTO and comprehensive benefits included).
Location: Ft. Bragg
Industry: Defense
Employment Type: Long-term contract (PTO and comprehensive benefits included)
Job Description: Senior PC Technicians are responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and AV equipment. Assist employees via remote access, secure phone over POTs or VOIP, or in person. May also mentor or train other Desktop Support. Senior PC Technicians need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. This position must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Senior PC Technicians may be required to provision and maintain mobile devices (NIPR, SIPR and Gray). This position may supervise PC Technician support teams.
Job Duties:
- Installing, configuring and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
- Installing and configuring application and operating system software and upgrades
- Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution
- Multiple device configuration including personal device support and configuration
- Removing old equipment and performing data migration to new machines
- Experience in implementation and administration of infrastructure services like FTP, IIS, DNS, DHCP, and GPOs
- Analyzes user needs for business applications. Researches alternatives and proposes solutions. Coordinates hardware and software system installation and ensures specifications are met
- Create and maintain thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge base
- Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
- Analyzing and making recommendations for hardware and software standardization
Qualifications:
- Active Secret, TS, or TS/SCI clearance is required
- At least 5 years of previous experience working as a PC Technician
- Required Certification: Security+ CE and MCSA 2010 or MCSA Windows Server 2016 or Microsoft Certified Desktop Administrator
Keywords: PC Technician, Helpdesk, Service desk, IT Support, IT Specialist, Support Specialist, A+ CE, Network+ CE, SSVP, MCSA, MCSE, Security+ CE, SEC+, GSEC, SSCP, CCNA - Security, CISA, CISSP, CASP, GCIH, GCED
EOE/ADA
#clearance
