Telecommunications Technician (Tier II)

Location: San Antonio, TX

Industry: Dept. of Defense

Salary: $100-$125k + STI

Employment Type: Direct Hire

Clearance: Active Top Secret or TS/SCI Required

Qualifications:

• Bachelor s degree or equivalent experience in an Information Technology field.
• At least 7 years of experience in a network management environment.
• Simple Network Management Protocol (SNMP) is required.
• Requires fluent understanding of Layers 1/2/3 inter-dependences and IP proficiency. Working knowledge for layer 2, 3, 4, data networking.
• Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required. JNCIA or CCNA is preferred.
• Proficient knowledge of common network architectures for routing, switching, and security technologies is required.
• Demonstrates a high-level of proficiency in IP technical discipline.
• Expertise in the uses of network management protocols, tools and products, including but not limited to SolarWinds, Cisco Identity Services Engine, Cisco Access Control Server, EIQ SecureVue, Neuralstar.
• Firm knowledge of the HAIPE and other encryption devices (KG-175G/D and KIV-7M)
• Some knowledge and experience with optical transport technology is preferred.
• Able to operate and accomplish technical tasks with minimum guidance.
• Must be a US Citizen due to Clearance requirements.
• Must have an active TS/SCI clearance

Shift & Travel Requirements:

• On-call after hours/on-call support as required.
• Expected to work in a shift environment in support of 24x7 operations.
• Up to 15% travel can be expected due to possible deployments to lab facilities and other NOC locations.

Duties:

• Provide advanced Tier II support by troubleshooting and repairing network devices, tools, and services for a nationwide fiber optic transport network as well as network support for two (2) geographically separated Network Operation Centers (NOC).
• Operationally responsible for all IP and network management applications associated with the IP and transport platforms and maintaining 100% availability of IP and Network Management services in engineering and operations environment.
• Serve as the Network Operations Center (NOC) primary point of contact (POC) for problem escalations, interacting with Network Provisioners or equipment vendors to identify and develop solution to escalated problems.
• Operates as network technical lead on internet protocol (IP) and network management (NM) activities and serve as the first level of escalation to Tier I NOC personnel on network issues.
• Troubleshoot, identify, and resolve logical and physical network issues and identify problem trends and systemic issues before Tier III elevation.
• Each discipline focuses on resolving day-to-day incidents and elevate systemic issues.
• Performs advanced diagnostics using software and hardware tools to determine network status and optimize network performance.
• Provide technical input to operational documentations and standard operating procedures (SOP) for IP and NM discipline supporting the NOC.
• Maintain Circuit Layout Records (CLR), network diagrams, IP routing spreadsheet, and other supporting documentations.
• Provide technical guidance and direction to junior technicians.
• Provide expertise to monitor, diagnose, and troubleshoot network problems in a mixed vendor environment.
• Interacts extensively with the internal engineering, support teams (FE/FOP), and equipment/software vendors to resolve problems.
• Assist TTU/MOP for subtending devices and conduct turn-up activities for routing/switching platforms and some optical transport platforms.
• Administration of network management applications such as SolarWinds for monitoring, Security Technical Implementation Guides (STIG) compliancy checks, and firmware upgrades
• Other duties as assigned.

Keywork Searchstring: Network Technician, Telecommunications Tech, Help Desk, Teir II, Tier III, NOC, Network Operations Center, Layers, IP, SNMP, Security+, Sec+, CompTIA, DoD 8570, Information Technology, IT, Network Management, Manager, Cisco, JNCIA, CCNA,

EOE/ADA

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